Viber Overview
What is Viber?
Viber, developed by Viber Media, is a versatile customer engagement and communication tool that functions as a messaging app with strong business applications. It allows businesses of all sizes to connect with customers through chat, share rich media, and provides unique eCommerce brand discovery options. Businesses can create official accounts to broadcast messages, provide support, and showcase products, making it a channel for both marketing and direct customer service.
Who it's for:
Viber is suitable for businesses operating internationally, especially in regions where Viber has a strong user base. It is ideal for marketing teams, customer support agents, and small business owners looking to establish a direct, personal communication line with their customer base through a popular messaging app.
Our verdict:
Our verdict: Viber offers a solid alternative for business communication in key global markets, blending familiar messaging features with business tools, making it a good choice for companies targeting audiences where Viber is a preferred platform.
Viber Details
Viber Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
On-Premise Linux
On-Premise Windows
Viber Support options
Chat
Viber Training options
Not Offered
Viber Related Categories
Viber Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Viber Pricing
Tiered pricing system
Viber Features
Most valued Viber features by users
Content Management
Discussions / Forums
Event Management
Group Management
Ideation
Member Directory
Membership Management
Moderation
Website Management
Activity Dashboard
Batch Communications
CRM
Chat/Messaging
Customer Database
Customer History
Interaction Tracking
Interactive Content
Multi-Channel Communication
On-Demand Communications
Personalization
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