What is UtiliSync811?

UtiliSync811 is a map-based 811 ticket management system designed specifically for municipalities. It enables locators to receive excavation tickets in real-time, review them directly on a map displaying utility lines, and clear tickets from the field using mobile devices. This eliminates the need for constant travel back to the office. As an Esri business partner, it supports single-sign-on with ArcGIS credentials, creating a seamless workflow between ticket management and enterprise GIS, ending the inefficient practice of flipping between separate map and ticket applications.

Who it's for:

This system is built for municipal public works departments, utility locators, and damage prevention teams that need a field-ready, integrated solution for managing one-call excavation tickets efficiently and safely.

Our verdict:

Our verdict is that UtiliSync811 is a highly focused and practical solution that significantly enhances field productivity for municipal locators. Its tight integration with Esri's ArcGIS ecosystem makes it a smart choice for cities already invested in that platform, streamlining a critical public safety workflow.