Review of Custify
Getting customer data to line up across our CRM, support, billing, and product usage still takes more attention than I want from a customer success team.
The unified view is making account health and interaction history easier to act on, and health scoring and automation are helping us stay ahead of routine follow-up without asking managers to babysit every account. I would still like more confidence in how cleanly our data moves between systems, but the central picture is useful enough that I am keeping this in place.