Review of Chorus
I like that call insights are gathered automatically, which makes coaching easier to bring to the wider team.
The analysis still takes some getting used to. I would like the takeaways to be easier to carry into coaching across the team.
Review of Method Grid
A service plan follows our usual steps, helping me keep field work moving. The grid makes our agreed method visible while I am planning the job.
New staff still need guidance. I spent time explaining how we set the method up.
One job plan went smoothly. Getting the team comfortable took more discussion than expected. Still, it proves useful.