Tracker Overview
What is Tracker?
PhaseWare Tracker is a customizable and configurable issue tracking solution designed to bring order and efficiency to overwhelmed support organizations. It addresses common struggles like managing high ticket volumes, prioritizing issues effectively, and allocating resources optimally. Based on a flexible product suite, Tracker allows businesses to tailor the workflow, fields, and processes to their specific needs. The toolset aims to streamline the entire issue tracking lifecycle, from initial logging to resolution, providing clear visibility into workload and performance. By improving process efficiency and productivity, the platform seeks to directly impact a company's bottom line through faster resolution times and higher customer satisfaction.
Who it's for:
This solution is targeted at internal IT support teams, help desks, and customer service departments in mid-sized to large organizations that face complex or high-volume issue tracking. It is ideal for teams that require a customizable system to adapt to their unique processes rather than forcing a one-size-fits-all approach.
Our verdict:
Our verdict is that PhaseWare Tracker is a strong, adaptable solution for specialized issue management. Its emphasis on customization and configurability makes it a powerful tool for organizations with mature or unique support processes that need a system to conform to their workflow, not the other way around.
Tracker Details
Tracker Platforms supported
Cloud, SaaS, Web-Based
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Tracker Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Tracker Training options
Documentation
In-Person
Live Online
Videos
Webinars
Tracker Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Tracker Pricing
Tiered pricing system
Tracker Features
Most valued Tracker features by users
Cataloging/Categorization
Collaboration Tools
Customizable Branding
Customizable Templates
Drag & Drop Editor
Feedback Management
Full Text Search
Knowledge Management
Mobile Interface
Multi-Language
Reporting/Analytics
Rich Text Editor
SEO Management
Self Service Portal
User Management
WYSIWYG Editor
CRM
Chatbot
Customer Database
Email Management
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