Totango Overview
What is Totango?
Totango is a mature and comprehensive Customer Success Platform (CSP) designed to help subscription-based businesses operationalize and scale their customer success efforts. Its core strength lies in aggregating customer data from multiple sources to create a unified health score for each account, allowing teams to proactively monitor risks and opportunities. The platform facilitates targeted, automated engagement campaigns based on customer behavior and health trends. By providing clear insights and automation, Totango empowers teams to move from reactive support to proactive value delivery, with the ultimate goals of reducing churn, increasing renewal rates, and identifying expansion revenue.
Who it's for:
Totango is targeted at established B2B SaaS and recurring revenue businesses with dedicated customer success teams that require an enterprise-grade platform to manage large customer portfolios, drive proactive strategies, and demonstrate the ROI of their CS function.
Our verdict:
Our verdict is that Totango is a leader in the CSP space, offering a powerful and proven platform for data-driven customer success management. It is an excellent choice for larger organizations looking to build a systematic, scalable, and revenue-focused CS operation.
Totango Details
Totango Platforms supported
Cloud, SaaS, Web-Based
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
On-Premise Linux
On-Premise Windows
Totango Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Totango Training options
Documentation
In-Person
Live Online
Webinars
Videos
Totango Related Categories
Totango Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Totango Pricing
Tiered pricing system
Totango Features
Most valued Totango features by users
Account Alerts
Account Management
Activity Dashboard
Activity Tracking
Collaboration Tools
Customer Engagement
Health Score
NPS of Customers
Onboarding
Reporting/Analytics
Revenue Management
Task Management
Usage Tracking/Analytics
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