Textline Overview
What is Textline?
Textline is a business SMS platform specifically designed to enhance customer support and experience by integrating text messaging into professional workflows. It allows businesses to add SMS capabilities to their existing landline or obtain a new, local textable number. The platform provides tools that facilitate team collaboration, customer support ticket management, and process automation, aiming to add a personal touch to interactions while reducing call volume and resolving issues more efficiently through convenient text-based communication.
Who it's for:
Textline is ideal for customer support teams, sales departments, and service-oriented businesses across various industries like retail, healthcare, and professional services. It's for teams looking to modernize customer communication, reduce phone tag, and improve resolution times through asynchronous texting.
Our verdict:
Our verdict is that Textline effectively bridges the gap between traditional phone support and modern messaging preferences. Its focus on workflow integration and team collaboration makes it more than just a texting tool; it's a customer experience platform. For businesses aiming to lower call volume and provide friendly, efficient support, Textline is a strong choice.
Textline Details
Textline Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Textline Support options
Chat
Email Help Desk
Knowledgebase
Textline Training options
Documentation
Videos
Webinars
In-Person
Live Online
Textline Related Categories
Textline Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Textline Pricing
Tiered pricing system
Textline Features
Most valued Textline features by users
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
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