Symantec ServiceDesk Overview
What is Symantec ServiceDesk?
Symantec ServiceDesk, now under Broadcom, is an incident management solution focused on helping IT teams automatically respond to and resolve systemic IT issues. It aims to reduce service interruptions by providing tools to streamline the incident lifecycle, from detection and classification to resolution and knowledge capture. The platform helps in identifying recurring problems and implementing fixes that prevent future occurrences, contributing to overall IT service stability and efficiency.
Who it's for:
This software is intended for IT service desk teams and IT operations within enterprises, particularly those with existing Symantec or Broadcom security or management investments. It suits organizations looking for an integrated incident management tool to improve response times and reduce the frequency of common IT service disruptions.
Our verdict:
Our verdict is that Symantec ServiceDesk is a competent incident management solution within the broader Broadcom ecosystem. It provides solid foundational capabilities for tracking and resolving IT issues, making it a sensible choice for enterprises already invested in Symantec/Broadcom technologies and seeking a unified approach to service management.
Symantec ServiceDesk Details
Symantec ServiceDesk Platforms supported
Cloud, SaaS, Web-Based
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Symantec ServiceDesk Support options
Symantec ServiceDesk Training options
Symantec ServiceDesk Related Categories
Symantec ServiceDesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Symantec ServiceDesk Features
Most valued Symantec ServiceDesk features by users
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