SeeClickFix Overview
What is SeeClickFix?
SeeClickFix is a modern citizen engagement and public works management platform that serves as a distributed 311 solution for local governments and municipalities. It allows residents to easily report non-emergency issues like potholes, graffiti, or broken streetlights via web or mobile apps. The system routes these requests through configurable workflows to the appropriate departmental staff for resolution. Built-in feedback loops keep both residents and municipal employees updated on request status, promoting transparency and accountability while helping governments address community concerns proactively before they escalate into larger, costlier problems.
Who it's for:
Local governments, municipalities, and public works departments seeking a digital platform to manage citizen service requests (311), improve communication with residents, and streamline internal issue resolution workflows.
Our verdict:
SeeClickFix is a focused and effective civic technology platform that successfully modernizes the 311 process. Its emphasis on resident engagement and transparent workflow management makes it a valuable tool for governments aiming to improve public service delivery and community relations.
SeeClickFix Details
SeeClickFix Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
SeeClickFix Support options
Chat
SeeClickFix Training options
Documentation
Live Online
Webinars
In-Person
Videos
SeeClickFix Related Categories
SeeClickFix Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
SeeClickFix Features
Most valued SeeClickFix features by users
Alerts / Escalation
Assignment Management
Dashboard
Issue Auditing
Issue Scheduling
Knowledge Base Management
Project Management
Recurring Issues
Task Management
Canned Responses
Case Management
Collaboration Tools
Corrective and Preventive Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Prioritization
Quality Assurance
Reporting/Analytics
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