MantisBT by MantisBT
Free, open-source web-based bug tracking system written in PHP. Provides essential issue tracking, project organization, email notifications, and access control for small to medium...
Issue Tracking Software
Zoho BugTracker reviews and summary
Zoho BugTracker is a collaborative bug tracking software from the trusted Zoho ecosystem, used by millions worldwide. It is designed to meticulously track the entire lifecycle of bugs from initial report to final resolution, ensuring software products are built and shipped on schedule. The platform enables teams to set up automatic notifications, define custom business rules, and create tailored workflows to accelerate bug triage and closure. It also supports Service Level Agreements (SLAs) to manage client expectations and commit to resolution timelines, integrating project management with quality assurance. Zoho BugTracker is suitable for development teams, QA engineers, and project managers across companies of all sizes, especially those already i...
Best for
Zoho BugTracker is suitable for development teams, QA engineers, and project managers across companies of all sizes, especially those already invested in the Zoho suite, who need a reliable, feature-rich bug tracker that promotes accountability and timely product delivery.
Starting price
$4.00 Per-Month
Category
Issue Tracking Software
Vendor
Zoho
Key takeaways
Our verdict
Our verdict is that Zoho BugTracker is a polished and professional tool that benefits from Zoho's extensive experience in business software. Its comprehensive lifecycle tracking, workflow automation, and SLA management make it a dependable choice for teams serious about structured quality assurance and client communication.
Quick facts
Zoho BugTracker at a glance
Overall rating
4.7/5
Reviews
153
Starting price
$4.00 Per-Month
Vendor
Zoho
Founded
1996
Location
United States
Category
Issue Tracking Software
Ratings
Zoho BugTracker ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Zoho BugTracker pros and cons
Potential strengths
- The profile focuses on tracking the bug life cycle from report through closure.
- Listed workflow tools include automatic notifications, business rules, custom workflows, and Service Level Agreements.
- The product details mention collaboration, issue logging, fixing issues, and viewing progress with reports.
- Web-based access, Android, and iPhone are marked as enabled platform options.
Points to verify
- Map a real defect from report to closure and check whether statuses, owners, and notifications fit your process.
- Confirm how business rules and custom workflows are configured by your team.
- Review SLA setup if clients or internal teams expect formal response or resolution targets.
- Test reports with the metrics your QA leads and product managers actually review.
Buyer fit
Who uses Zoho BugTracker?
Zoho BugTracker is suitable for development teams, QA engineers, and project managers across companies of all sizes, especially those already invested in the Zoho suite, who need a reliable, feature-rich bug tracker that promotes accountability and timely product delivery.
Feature research
Zoho BugTracker features
These are common features buyers compare in Issue Tracking Software. Product-specific availability should be confirmed with the vendor.
Escalation Alerts
Automated alerts designed to flag tickets that require immediate priority escalation.
Task Assignment Management
Allocate issues and tasks to users according to their availability and ability to complete them.
Data Dashboard
A centralized visual interface featuring charts and graphs to monitor key statistics and performance metrics.
Issue History Auditing
Monitor and record historical issues and modifications made to them.
Issue Resolution Scheduling
Plan and designate specific dates and times for issue resolution.
Help Center Management
Maintain a central library of help articles and organizational knowledge.
Project Coordination
Organize timelines, budgets, and resources to ensure successful project delivery.
Repetitive Issue Configuration
Configure an issue to reoccur automatically at specified intervals.
Action Item Tracking
An active registry of project tasks and their current stage of completion.
Pricing
Zoho BugTracker pricing
Starting price
$4.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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Compare Zoho BugTracker with other Issue Tracking Software tools that buyers often evaluate.
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Bugfender by Beenario
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Software reviews
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FAQ
Zoho BugTracker FAQs
Zoho BugTracker is used to track and manage bugs through their life cycle, support collaboration, log and fix issues, and view progress with reports.
Zoho BugTracker is relevant for small, medium, and large teams that need to manage the bug life cycle across QA, development, and project work.
Yes. The supplied profile lists automatic notifications, business rules, and custom workflows for following and closing bugs.
Yes. Service Level Agreements are listed for defining client expectations around issue handling.
The profile marks Zoho BugTracker as Cloud, SaaS, Web-Based, with Android and iPhone also enabled. Desktop, on-premise, Chromebook, and iPad options are not marked as enabled.
Buyers should test issue intake, bug assignment, notifications, custom workflows, SLA rules, reporting, and mobile access with a real defect scenario.
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