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Incident Management Software
xMatters reviews and summary
xMatters is an enterprise-grade digital service availability and incident management platform. It helps organizations proactively prevent, manage, and resolve IT incidents before they escalate into business-critical problems. The platform excels at automating key processes through its extensive integration ecosystem, connecting seamlessly with tools like ServiceNow, Splunk, Jira, and Slack to orchestrate workflows and ensure the right responders are engaged with the right information at the right time. xMatters is designed for large enterprises (Global 2000), IT operations teams, DevOps groups, and small workgroups that require reliable, scalable incident management. It is ideal for organizations with complex, integrated toolchains that need to autom...
Best for
xMatters is designed for large enterprises (Global 2000), IT operations teams, DevOps groups, and small workgroups that require reliable, scalable incident management. It is ideal for organizations with complex, integrated toolchains that need to automate alerting, on-call scheduling, and communication workflows across hybrid IT environments to maintain service availability.
Starting price
$9.00 Per-Month
Category
Incident Management Software
Vendor
xMatters
Key takeaways
Our verdict
Our verdict is that xMatters is a powerful and highly integrable platform for mature IT organizations. Its focus on workflow automation and service availability makes it a strong solution for enterprises seeking to reduce manual toil in incident response and create a more resilient digital service infrastructure.
Quick facts
xMatters at a glance
Overall rating
4.5/5
Reviews
136
Starting price
$9.00 Per-Month
Vendor
xMatters
Founded
2000
Location
United States
Category
Incident Management Software
Ratings
xMatters ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
xMatters pros and cons
Potential strengths
- Focus on service availability and incident prevention, management, and resolution.
- Strong integration pattern with tools such as ServiceNow, Splunk, Jira, and Slack.
- Designed for enterprise-grade reliability while also usable by small IT and DevOps groups.
Points to verify
- Map your current alert sources and confirm how many are supported in the current integration set.
- Define escalation policies and on-call handoff rules before rollout.
- Check response-time expectations: does automation reduce manual routing in your most common incidents?
Buyer fit
Who uses xMatters?
xMatters is designed for large enterprises (Global 2000), IT operations teams, DevOps groups, and small workgroups that require reliable, scalable incident management. It is ideal for organizations with complex, integrated toolchains that need to automate alerting, on-call scheduling, and communication workflows across hybrid IT environments to maintain service availability.
Feature research
xMatters features
These are common features buyers compare in Incident Management Software. Product-specific availability should be confirmed with the vendor.
System Audit Logging
Maintain a chronological record of system changes including specific timestamps for accountability.
CAPA Management
Analyze root causes of errors and implement measures to prevent their return.
Business Disaster Recovery
Develops and executes business continuity strategies for unexpected occurrences.
Job Site Incident Reporting
Document and manage reports of incidents occurring at job sites or during transit.
Investigation Oversight
Coordinate personnel and logistical resources required to conduct thorough investigations.
IT System Incident Response
Address and resolve unplanned interruptions or security breaches within IT infrastructure.
OSHA Record-keeping Compliance
Adherence to workplace safety and record-keeping standards defined by OSHA.
Workplace Safety Event Handling
Records, reports, and implements measures related to physical workplace safety incidents.
Action Item Tracking
An active registry of project tasks and their current stage of completion.
Pricing
xMatters pricing
Starting price
$9.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
xMatters alternatives
Compare xMatters with other Incident Management Software tools that buyers often evaluate.
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DisasterLAN by Buffalo Computer Graphics
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i-Sight by i-Sight
i-Sight is a web-based investigative case management software designed to efficiently track, manage, and resolve a wide array of incidents and investigations. It provides organizat...
Incident Tracker by Incident Tracker
Incident Tracker is a versatile, cloud-based software for investigating, reporting, and managing incidents of any type across industries. It is a customizable, out-of-the-box solut...
Software reviews
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FAQ
xMatters FAQs
The positioning includes Global 2000 usage but also mentions smaller workgroups, so size is not a hard blocker by itself.
The system is intended to automate incident communication and reduce the manual toil of routing the right people at the right moment.
It is explicitly positioned around integration with common IT tools, which is important if you already have monitoring and ticketing platforms.
Yes, it is framed as a platform for service availability and incident management, including prevention and response workflows.
The positioning suggests adoption across operations and DevOps contexts, but channel and permission setup should be validated for each team.
Run a pilot on a high-noise alert scenario to confirm routing accuracy, duplication controls, and communication quality under pressure.
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