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Unified Communications Software
8x8 X Series reviews and summary
8x8 X Series (formerly Virtual Office) is a unified communications platform delivered from the cloud, designed to improve collaboration for companies of any size. It provides a comprehensive suite of tools including company-wide private chat, presence detection, softphones, HD video conferencing, and mobile apps for Apple and Android devices. The platform integrates seamlessly with leading business applications like Salesforce, Zendesk, and NetSuite, bringing communications into everyday workflows. Known for its quick setup and easy management from any device, 8x8 offers a reliable, all-in-one solution for connecting distributed teams. 8x8 X Series is suitable for small, medium, and large businesses seeking a cloud-based UC solution that is easy to d...
Best for
8x8 X Series is suitable for small, medium, and large businesses seeking a cloud-based UC solution that is easy to deploy and manage. It is ideal for organizations with remote or multiple office locations that need robust collaboration tools, deep CRM integrations, and a consistent communication experience across all devices.
Starting price
£10.00 Per-Month
Category
Unified Communications Software
Vendor
8X8
Key takeaways
Our verdict
8x8 X Series is a strong, reliable contender in the cloud UC space, offering a well-rounded set of features with a focus on integration and usability. Its ease of setup and administration makes it accessible for businesses without dedicated telecom staff. For companies wanting a proven, integrated communications platform from a established provider, 8x8 delivers solid value.
Quick facts
8x8 X Series at a glance
Overall rating
4/5
Reviews
236
Starting price
£10.00 Per-Month
Vendor
8X8
Founded
1987
Location
United States
Category
Unified Communications Software
Ratings
8x8 X Series ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
8x8 X Series pros and cons
Potential strengths
- Brings several communication modes into one cloud platform story.
- The profile describes private chat, presence, softphones, web conferencing, video, and mobile apps.
- Listed integrations include Salesforce, Zendesk, and NetSuite.
- Setup and administration are described as simple enough to manage from any device.
Points to verify
- Confirm which calling, video, chat, and integration features are included in the edition you are considering.
- Test call and video quality with remote, office, and mobile users.
- Review admin controls, user provisioning, number porting, and support coverage.
- Check whether listed business app integrations match your team's daily workflow.
Buyer fit
Who uses 8x8 X Series?
8x8 X Series is suitable for small, medium, and large businesses seeking a cloud-based UC solution that is easy to deploy and manage. It is ideal for organizations with remote or multiple office locations that need robust collaboration tools, deep CRM integrations, and a consistent communication experience across all devices.
Feature research
8x8 X Series features
These are common features buyers compare in Unified Communications Software. Product-specific availability should be confirmed with the vendor.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Internal Chat & Messaging
Enable instant communication between users via an integrated messaging platform.
Centralized Contact Database
A searchable database for organizing contact details, addresses, and social profiles.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Mobile Device Compatibility
Utilize the platform features from any location using smartphones or tablets.
Omnichannel Communication
Unified support across various communication channels, including email, social media, and chat.
Real-Time Multi-User Collaboration
Facilitates synchronous interaction and shared task execution among several users.
Data Analytics & Reporting
Monitor and analyze numerical metrics and performance data through visual reports.
SMS Communication
Integrated capability to transmit text messages directly to mobile devices.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Bidirectional A/V Communication
Enables mutual audio and video interaction between presenters and participants.
Pricing
8x8 X Series pricing
Starting price
£10.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
8x8 X Series alternatives
Compare 8x8 X Series with other Unified Communications Software tools that buyers often evaluate.
Intermedia Unite by Intermedia
Intermedia Unite is a reliable, award-winning cloud phone system tailored for small to medium-sized businesses. It provides a complete unified communications solution, integrating...
Stack8 by Stack8 Technologies
Stack8 is a managed service and software provider that simplifies the entire lifecycle of unified communications. It helps businesses find, procure, implement, and support their ph...
IR Collaborate by IR
IR Collaborate is a specialized performance management and troubleshooting platform for Unified Communications & Collaboration (UCC) and Contact Center ecosystems. It provides end-...
XM Connect by XMedius
XM Connect is an enterprise-class Unified Communications platform offering a full suite of telephony and collaboration applications. These include voicemail/unified messaging, mobi...
Accession Communicator by Metaswitch Networks
Accession Communicator is a cross-platform unified communications client software for desktop and mobile devices. It enables service providers or enterprises to deliver a consisten...
OfficeSuite UC by Windstream
OfficeSuite UC is a cloud-based mobility and collaboration solution. It helps businesses streamline productivity by unifying communication tools like voice, video conferencing, mes...
Amtech-CRM by Innova
Amtech-CRM is a communication management tool with a strong emphasis on governance, risk, and compliance (GRC). It assists firms, particularly in regulated industries, with managin...
Software reviews
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FAQ
8x8 X Series FAQs
8x8 X Series is used for unified communications, including cloud calling, private chat, presence, softphones, web conferencing, video, and mobile access.
It is best suited for businesses that want a cloud communications platform for distributed teams, multiple offices, or users working across different devices.
The profile lists integrations with Salesforce, Zendesk, and NetSuite. Buyers should confirm the current integration depth for their workflows.
Yes. The available profile describes 8x8 X Series as delivered in the cloud.
Test calling, video, chat, mobile access, administration, number porting, app integrations, and support response with realistic users and locations.
Compare it on communications coverage, ease of administration, integration needs, call quality, support, and whether your team needs one platform or separate tools.
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