Trustpilot by Trustpilot
Trustpilot helps teams collect, manage, and respond to online reviews in one workflow. It is useful when reputation management is spread across multiple tools and you want feedback...
Customer Engagement Software
UserVoice reviews and summary
UserVoice is a dedicated customer feedback management platform that helps product teams collect, organize, and prioritize user input from various channels like in-app widgets, email, and help desks. It centralizes feedback into a single repository, allowing teams to identify common feature requests, bug reports, and ideas. The platform includes tools for engaging with users, public roadmaps to communicate plans, and analytics to understand feedback trends, ensuring product development is aligned with customer needs. This software is for product managers, product teams, and customer-facing support or success teams in software companies. It is essential for organizations that practice user-centric or product-led growth strategies and need a systematic...
Best for
This software is for product managers, product teams, and customer-facing support or success teams in software companies. It is essential for organizations that practice user-centric or product-led growth strategies and need a systematic way to incorporate customer voice into their development cycle.
Category
Customer Engagement Software
Vendor
UserVoice
Key takeaways
Our verdict
Our verdict is that UserVoice provides a structured and transparent framework for managing customer feedback. It fosters a stronger product-customer relationship by closing the feedback loop and ensuring users feel heard, which is invaluable for building products that truly meet market demands.
Quick facts
UserVoice at a glance
Ratings
UserVoice ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
UserVoice pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses UserVoice?
This software is for product managers, product teams, and customer-facing support or success teams in software companies. It is essential for organizations that practice user-centric or product-led growth strategies and need a systematic way to incorporate customer voice into their development cycle.
Feature research
UserVoice features
These are common features buyers compare in Customer Engagement Software. Product-specific availability should be confirmed with the vendor.
Churn Management
Helps buyers judge whether churn management fits the way their team handles customer engagement work.
Communication Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Community Management
Helps buyers judge whether community management fits the way their team handles customer engagement work.
Content Creation
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Gamification
Helps buyers judge whether gamification fits the way their team handles customer engagement work.
Live Chat
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Video Support
Helps buyers judge whether video support fits the way their team handles customer engagement work.
Compare
UserVoice alternatives
Compare UserVoice with other Customer Engagement Software tools that buyers often evaluate.
Tango Card by Tango Card
Tango Card helps teams manage reward and incentive programs for employees, customers, sales teams, and research participants. It is useful to compare when reward choice and program...
Pendo by Pendo
Pendo helps product, UX, and customer teams see how users move through digital products and respond with in-app guides or messages. It belongs on the shortlist when adoption proble...
Screencastify by Screencastify
Screencastify runs as a Chrome extension that lets you capture your screen, webcam feed, or both in a few clicks. It includes a built-in editor for trimming and annotations, and vi...
SmartSurvey by SmartSurvey
SmartSurvey is an online survey platform that combines a range of question types, logic features, and reporting dashboards into one accessible tool. It suits teams that need to cre...
Loyal Zoo by Loyalzoo
Loyalzoo is a mobile-first digital loyalty platform for independent cafes, restaurants, and retail shops. It replaces paper punch cards with a smartphone-based rewards program, let...
ProveSource by Configo
ProveSource adds real-time social proof notifications to your website, showing recent purchases and sign-ups to encourage visitors to act. If cart abandonment or hesitation on your...
Waitwhile by Waitwhile
Waitwhile is a digital waitlist and customer queue management platform that helps businesses manage guest flow and enhance the in-person experience. It allows customers to join a v...
Software reviews
UserVoice software reviews
No software reviews yet
No software reviews have been submitted for UserVoice yet.
Write the first review
FAQ
UserVoice FAQs
UserVoice is a dedicated customer feedback management platform that helps product teams collect, organize, and prioritize user input from various channels like in-app widgets, email, and help desks. It centralizes feedback into a single repository, allowing teams to identify common feature requests, bug reports, and ideas. The platform includes tools for engaging with users, public roadmaps to communicate plans, and analytics to understand feedback trends, ensuring product development is aligned with customer needs.
This software is for product managers, product teams, and customer-facing support or success teams in software companies. It is essential for organizations that practice user-centric or product-led growth strategies and need a systematic way to incorporate customer voice into their development cycle.
UserVoice is listed in Customer Engagement Software.
UserVoice is listed with UserVoice as the vendor.
Buyers often compare UserVoice with other Customer Engagement Software tools such as Trustpilot, Tango Card, Pendo, Screencastify. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for UserVoice.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.