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IT Management Software
Splashtop Remote Support reviews and summary
Splashtop Remote Support is a software solution designed for IT professionals and help desks to provide remote technical support. It allows support agents to remotely access and control clients' or end-users' computers to diagnose issues, perform maintenance, or offer assistance. The software is highly accessible, enabling support sessions to be initiated and managed from practically any device, including smartphones and tablets. This software is for IT help desks, managed service providers (MSPs), and support technicians who need a reliable, fast, and easy-to-use tool to deliver remote assistance to customers or employees on their computers. This profile currently shows 4.5/5 based on 83 reviews and ratings.
Best for
This software is for IT help desks, managed service providers (MSPs), and support technicians who need a reliable, fast, and easy-to-use tool to deliver remote assistance to customers or employees on their computers.
Starting price
$40.00 Per-Month
Category
IT Management Software
Vendor
Splashtop
Key takeaways
Our verdict
Our verdict is that Splashtop Remote Support is a robust and user-friendly remote access tool that excels in technical support scenarios, offering strong performance and broad device compatibility for support teams.
Quick facts
Splashtop Remote Support at a glance
Overall rating
4.5/5
Reviews
83
Starting price
$40.00 Per-Month
Vendor
Splashtop
Founded
2006
Location
United States
Category
IT Management Software
Ratings
Splashtop Remote Support ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Splashtop Remote Support pros and cons
Potential strengths
- Support sessions can be initiated from nearly any device — including smartphones and tablets — giving technicians flexibility when they are away from a desk.
- Designed specifically for IT support scenarios, with features that make sense for help desk workflows rather than general remote access.
- Provides unattended access to Windows and Mac endpoints, which is useful for managing computers that need help even when no one is at the desk to approve the connection.
Points to verify
- Test the connection speed and responsiveness on the types of devices your team actually uses — performance can vary depending on network conditions and device capabilities.
- Confirm that the unattended access setup aligns with your security policies, especially if you support clients with strict remote access requirements.
- Check the session recording and reporting features if your team needs audit trails for billing or compliance purposes.
Buyer fit
Who uses Splashtop Remote Support?
This software is for IT help desks, managed service providers (MSPs), and support technicians who need a reliable, fast, and easy-to-use tool to deliver remote assistance to customers or employees on their computers.
Feature research
Splashtop Remote Support features
These are common features buyers compare in IT Management Software. Product-specific availability should be confirmed with the vendor.
User Access Management
Control user entry and feature availability through role-based permissions and secure credentials.
Resource Capacity Planning
Analyze demand trends to ensure resources are sufficient for current and future operational needs.
Compliance Monitoring
Monitor and address policy non-compliance across services, products, or supplier activities.
Inventory & Stock Control
Monitor stock levels and manage resource quantities to ensure consistent supply availability.
Issue History Auditing
Monitor and record historical issues and modifications made to them.
Software License Tracking
Monitor and manage the distribution and volume of software licenses within the company.
Maintenance Planning
Organize and assign routine or unscheduled maintenance tasks and labor requirements.
Software Patching
Remotely deploy software patches, security updates, and bug fixes.
Remote Desktop Control
Securely connect to and control internal systems from any remote location or during travel.
Pricing
Splashtop Remote Support pricing
Starting price
$40.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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FAQ
Splashtop Remote Support FAQs
It is a remote access solution that lets IT professionals and help desk teams remotely control computers to provide technical support, diagnose issues, and perform maintenance.
It supports remote management of Windows and Mac computers from a variety of devices including other Windows and Mac computers, as well as smartphones and tablets.
Yes. It supports unattended anytime access, allowing technicians to connect to endpoints even when no one is present to approve the session.
Yes. It is designed for Managed Service Providers, IT professionals, service providers, and help desks that need to support multiple client environments.
Yes. It includes a free quick support tool that enables on-demand remote assistance without requiring prior setup on the end user's computer.
Yes. Splashtop Remote Support offers a free trial so you can evaluate the platform before committing.
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