Webex by Cisco
Webex helps teams in call center software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadlines are...
Call Center Software
Smiddle reviews and summary
Smiddle is a specialized software developer focused exclusively on extending and enhancing the capabilities of Cisco Contact Center solutions. The company creates products and add-ons that provide extended services and functionalities not available in the standard Cisco offerings. These enhancements are designed to integrate seamlessly with Cisco's contact center infrastructure, adding value through features like advanced reporting, specialized integrations, workflow automations, or unique operational tools. By building on the solid foundation of Cisco, Smiddle allows organizations to leverage their existing investment while gaining additional capabilities to improve effi... Smiddle's products are specifically for businesses that have already investe...
Best for
Smiddle's products are specifically for businesses that have already invested in and are operating Cisco Contact Center platforms (such as Cisco Unified Contact Center Enterprise - UCCE, or Packaged Contact Center Enterprise - PCCE). It targets these organizations when they require specialized functionalities, deeper analytics, or custom integrations that the native Cisco environment does not provide, making it ideal...
Category
Call Center Software
Vendor
Smiddle
Key takeaways
Our verdict
Our verdict is that Smiddle fills an important niche as a value-added developer for the Cisco ecosystem. For companies heavily invested in Cisco contact center technology, Smiddle offers a credible path to enhance and customize their environment without undergoing a costly platform migration. Its focused expertise makes it a valuable partner for extending the life and utility of Cisco investments.
Quick facts
Smiddle at a glance
Ratings
Smiddle ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Smiddle pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Smiddle?
Smiddle's products are specifically for businesses that have already invested in and are operating Cisco Contact Center platforms (such as Cisco Unified Contact Center Enterprise - UCCE, or Packaged Contact Center Enterprise - PCCE). It targets these organizations when they require specialized functionalities, deeper analytics, or custom integrations that the native Cisco environment does not provide, making it ideal...
Feature research
Smiddle features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Compare
Smiddle alternatives
Compare Smiddle with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Kixie PowerCall by Kixie Web
Kixie PowerCall is built for sales teams that live in daily outreach and need a dependable phone layer for calls and texts. It is useful when sales execution requires cleaner commu...
Software reviews
Smiddle software reviews
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FAQ
Smiddle FAQs
Smiddle is a specialized software developer focused exclusively on extending and enhancing the capabilities of Cisco Contact Center solutions. The company creates products and add-ons that provide extended services and functionalities not available in the standard Cisco offerings. These enhancements are designed to integrate seamlessly with Cisco's contact center infrastructure, adding value through features like advanced reporting, specialized integrations, workflow automations, or unique operational tools. By building on the solid foundation of Cisco, Smiddle allows organizations to leverage their existing investment while gaining additional capabilities to improve effi...
Smiddle's products are specifically for businesses that have already invested in and are operating Cisco Contact Center platforms (such as Cisco Unified Contact Center Enterprise - UCCE, or Packaged Contact Center Enterprise - PCCE). It targets these organizations when they require specialized functionalities, deeper analytics, or custom integrations that the native Cisco environment does not provide, making it ideal...
Smiddle is listed in Call Center Software.
Smiddle is listed with Smiddle as the vendor.
Buyers often compare Smiddle with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
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