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Team Communication Software
Smartsheet reviews and summary
Smartsheet is a powerful online work execution platform that empowers organizations of all sizes to plan, track, automate, and report on work. It combines the familiarity of a spreadsheet-like interface with robust project management capabilities, including real-time Gantt charts, interactive dashboards, and automated workflows. Trusted by over 80,000 brands, it centralizes work management to improve visibility, coordination, and efficiency across teams and projects, moving work from siloed emails and meetings into a dynamic, collaborative, and accountable system. Smartsheet is designed for teams, departments, and organizations across virtually all industries that need to manage projects, campaigns, and operational work. It is ideal for project manag...
Best for
Smartsheet is designed for teams, departments, and organizations across virtually all industries that need to manage projects, campaigns, and operational work. It is ideal for project managers, marketing teams, operations leaders, and IT departments seeking a flexible and scalable platform to coordinate complex work.
Starting price
$7.00 Per-Month
Category
Team Communication Software
Vendor
Smartsheet
Key takeaways
Our verdict
Smartsheet is a leader in collaborative work management for good reason. Its intuitive interface, powerful automation, and real-time reporting provide an exceptional balance of usability and depth, making it an indispensable tool for improving how teams plan and execute work.
Quick facts
Smartsheet at a glance
Overall rating
3/5
Reviews
1
Starting price
$7.00 Per-Month
Vendor
Smartsheet
Founded
2012
Location
United States
Category
Team Communication Software
Ratings
Smartsheet ratings
Ratings in this section are based on submitted software reviews.
Decision notes
Smartsheet pros and cons
Potential strengths
- Clear routines around ownership can reduce dropped items when teams use Smartsheet every day.
- Useful when teams need a dependable baseline for communication, files, or task movement.
- Good for teams that prioritize fast adoption before adding custom process layers.
Points to verify
- Are roles, review steps, and approvals already explicit for this workflow?
- Do you need tighter controls immediately, or is speed of adoption more important in the first weeks?
- Can this replace another current workflow without creating duplicate entry points?
Buyer fit
Who uses Smartsheet?
Smartsheet is designed for teams, departments, and organizations across virtually all industries that need to manage projects, campaigns, and operational work. It is ideal for project managers, marketing teams, operations leaders, and IT departments seeking a flexible and scalable platform to coordinate complex work.
Feature research
Smartsheet features
These are common features buyers compare in Team Communication Software. Product-specific availability should be confirmed with the vendor.
Activity Stream
A personalized, real-time stream showcasing recent news and user activity.
System Notifications
In-system alerts and automated notifications to keep users informed of updates.
In-System Voice Calling
Enables the initiation of voice calls directly within the platform.
Community Forums
Provide digital spaces for user interaction, knowledge sharing, and peer support.
Digital File Distribution
Distribute various digital files and media assets securely among team members.
Mobile Device Compatibility
Utilize the platform features from any location using smartphones or tablets.
Instant Messaging
Facilitate immediate, live text-based communication between users or customers.
Advanced Search & Filtering
Navigate through available data using specific queries and parameters to find necessary information.
Surveys & Insights
Collect insights and satisfaction data to drive continuous improvement and organizational success.
Action Item Tracking
An active registry of project tasks and their current stage of completion.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Virtual Video Meetings
Facilitate face-to-face meetings with remote participants through web-based video.
Pricing
Smartsheet pricing
Starting price
$7.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Smartsheet alternatives
Compare Smartsheet with other Team Communication Software tools that buyers often evaluate.
Google Chat by Google
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Mobile-first platform purpose-built for frontline and deskless employees. Reaches every worker on their own phone with chats, news streams, targeted campaigns, and surveys — no com...
Voxer by Voxer Business
Voxer Business is a versatile internal communication application that combines the immediacy of live conversation with the convenience of asynchronous messaging. It goes beyond sta...
Chanty by Chanty
Chanty is a team chat application built with a focus on simplicity, speed, and boosting productivity for teams across all business sectors. It prides itself on an intuitive interfa...
CA Flowdock by Broadcom
CA Flowdock is a team communication tool engineered to enhance collaboration for remote and distributed teams. It goes beyond linear chat by allowing conversations to be organized...
Sococo by Sococo
Sococo is an innovative online workplace platform designed to replicate the sense of presence and spontaneous interaction of a physical office for distributed teams. It presents te...
GroupMe by Microsoft
GroupMe is a straightforward, real-time group messaging application owned by Microsoft. It is designed for simplicity, allowing users to quickly create groups for friends, family,...
Software reviews
Smartsheet software reviews
Search, filter, and read submitted software reviews.
Filter Reviews
Star rating
Review Time
Useful after the team learns it - give your projects a clearer place to move forward
During rollout, I am walking our team through the spreadsheet-style workspace and project tracking, and the Gantt view is making deadlines easier to discuss across active property work.
It takes repeated explanation before everyone is comfortable, while shared dashboards and automated workflows are giving us a clearer place to follow work as routines settle.
Date of experience: Oct 03, 2026
FAQ
Smartsheet FAQs
Teams that need steadier execution in this area and want fewer handoff breaks usually benefit first.
Start with one core workflow for one team and compare completion quality after one cycle.
Adoption depends on habits. Set ownership, naming, and approval rules before scaling.
It can replace fragmented steps for some teams, but keep legacy flow available for the first transition period.
Check who owns setup, where updates land, and how notifications are distributed.
Measure usage and completion signals after one sprint, then adjust before broader rollout.
Trust and data
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