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Retail Management Software
Salesforce Retail CRM reviews and summary
Salesforce Retail CRM is a component of the broader Salesforce Customer 360 platform, specifically tailored for the retail industry. It is designed to help retailers forge deeper, more personalized connections with their shoppers at every stage of the customer journey—from initial awareness and consideration to purchase, post-sale service, and ongoing brand advocacy. The platform leverages artificial intelligence and a unified customer data profile to deliver intelligent, personalized experiences across any channel. It empowers service teams to support shoppers seamlessly, whether the interaction occurs via SMS, popular messaging apps, phone, email, or in-store, ensuring... This solution is built for mid-to-large retailers and direct-to-consumer bran...
Best for
This solution is built for mid-to-large retailers and direct-to-consumer brands across all sectors that are focused on building lasting customer loyalty and implementing a true omnichannel strategy. It is ideal for marketing, sales, and customer service leaders who need a powerful, AI-driven platform to manage complex customer relationships at scale.
Starting price
$25.00 Per-Month
Category
Retail Management Software
Vendor
Salesforce
Key takeaways
Our verdict
Salesforce Retail CRM is a world-class customer engagement platform that brings the power of Salesforce's ecosystem to the retail space. Its ability to unify customer data and orchestrate personalized, cross-channel experiences is unparalleled. For retailers serious about competing on customer experience and lifetime value, it represents a leading strategic investment, though it requires commitment to fully leverage its capabilities.
Quick facts
Salesforce Retail CRM at a glance
Overall rating
4.3/5
Reviews
3
Starting price
$25.00 Per-Month
Vendor
Salesforce
Founded
2003
Location
United States
Category
Retail Management Software
Ratings
Salesforce Retail CRM ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Salesforce Retail CRM pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Salesforce Retail CRM?
This solution is built for mid-to-large retailers and direct-to-consumer brands across all sectors that are focused on building lasting customer loyalty and implementing a true omnichannel strategy. It is ideal for marketing, sales, and customer service leaders who need a powerful, AI-driven platform to manage complex customer relationships at scale.
Feature research
Salesforce Retail CRM features
These are common features buyers compare in Retail Management Software. Product-specific availability should be confirmed with the vendor.
Sales Commission Tracking
Monitor sales commissions and incentive earnings for staff members.
CRM Integration
Sync with CRM systems to centralize customer data and streamline business relationships.
E-Commerce Integration
Seamless synchronization and management of data between the platform and online retail systems.
Email Campaign Management
Design and distribute bulk email communications and targeted marketing campaigns.
Workforce Management
Monitor staff scheduling, work availability, and individual performance metrics.
Customer Loyalty Programs
Enable customers to accumulate points for repeat business that can be redeemed for future discounts.
Postal Product Ordering
Streamline product ordering and postal delivery procedures.
Inventory Procurement Intelligence
Offers insights for informed inventory procurement choices.
Multi-Site Management
Support for organizations operating across multiple physical sites or stores.
Order Lifecycle Management
Supervise the lifecycle of customer orders from initial request through to final execution for various assets.
PO Management
Generate, transmit, and monitor the fulfillment status of purchase orders.
Reports & Analytics
Analyze and visualize essential performance metrics and data trends.
Pricing
Salesforce Retail CRM pricing
Starting price
$25.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Salesforce Retail CRM alternatives
Compare Salesforce Retail CRM with other Retail Management Software tools that buyers often evaluate.
Windward System Five by Windward Software
Windward System Five fits inventory-heavy retailers, rental shops, and service businesses that want POS, CRM, inventory, and accounting in one system. Buyers should test how well i...
Ricochet by Ricochet
An iPad-native POS system purpose-built for consignment and thrift stores that need to track inventory and payouts across multiple consignors. It bundles point-of-sale, ecommerce,...
Retail Pro by Retail Pro International
Retail Pro is a highly flexible, device-agnostic software platform designed for specialty retail management on a global scale. It provides a powerful suite of tools encompassing Po...
POSIM by Retail Success
POSIM, from Retail Success, is a robust, hosted on-site retail management solution that has been serving brick-and-mortar stores for over three decades. It is explicitly designed f...
Storepoint by Storepoint
Storepoint is a dedicated service for adding a fully customized, interactive store locator to a business website. The platform is designed for ease of use, promising setup in just...
RICS Software by RICS Software
RICS Software is a specialized Point-of-Sale and Inventory Management platform exclusively designed for retailers in the APPAREL, FOOTWEAR, and ACCESSORY sectors. It provides a foc...
PawnMaster by Data Age Business Systems
PawnMaster is the industry-leading software for pawnshops, built with nearly 30 years of feedback from pawn brokers. It simplifies operations to reduce costs and maximize cash flow...
Software reviews
Salesforce Retail CRM software reviews
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FAQ
Salesforce Retail CRM FAQs
Salesforce Retail CRM is a component of the broader Salesforce Customer 360 platform, specifically tailored for the retail industry. It is designed to help retailers forge deeper, more personalized connections with their shoppers at every stage of the customer journey—from initial awareness and consideration to purchase, post-sale service, and ongoing brand advocacy. The platform leverages artificial intelligence and a unified customer data profile to deliver intelligent, personalized experiences across any channel. It empowers service teams to support shoppers seamlessly, whether the interaction occurs via SMS, popular messaging apps, phone, email, or in-store, ensuring...
This solution is built for mid-to-large retailers and direct-to-consumer brands across all sectors that are focused on building lasting customer loyalty and implementing a true omnichannel strategy. It is ideal for marketing, sales, and customer service leaders who need a powerful, AI-driven platform to manage complex customer relationships at scale.
Salesforce Retail CRM pricing is listed from $25.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Salesforce Retail CRM is listed in Retail Management Software.
Salesforce Retail CRM is listed with Salesforce as the vendor.
Buyers often compare Salesforce Retail CRM with other Retail Management Software tools such as Visual Retail Plus, Windward System Five, Ricochet, Retail Pro. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Salesforce Retail CRM.
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