Oktopost by Oktopost
Oktopost is a social media management platform tailored for large B2B organizations. It combines social media management, social listening, and employee advocacy solutions to help...
Social Listening Tools
Reputation reviews and summary
Reputation.com provides an enterprise-grade platform dedicated to improving customer experience (CX) through the analysis of customer feedback. It pioneered the category of Reputation Experience Management, translating vast amounts of solicited and unsolicited feedback data from reviews, surveys, and social media into actionable insights. These insights are used across CX, Operations, and other departments to learn, grow, and enhance business performance. The platform empowers companies to proactively manage their brand perception and customer relationships at scale. Large enterprises and customer-focused brands across all industries that need to systematically monitor, analyze, and act upon customer feedback from a multitude of online and offline so...
Best for
Large enterprises and customer-focused brands across all industries that need to systematically monitor, analyze, and act upon customer feedback from a multitude of online and offline sources to improve experiences and protect their brand reputation.
Starting price
Pricing not listed
Category
Social Listening Tools
Vendor
Reputation.com
Key takeaways
Our verdict
A market-leading experience management platform that offers deep, actionable insights from customer feedback data, essential for any major brand serious about systematically managing and improving its customer reputation and experience.
Quick facts
Reputation at a glance
Overall rating
4.3/5
Reviews
148
Starting price
Pricing not listed
Vendor
Reputation.com
Location
United States
Category
Social Listening Tools
Ratings
Reputation ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Reputation pros and cons
Potential strengths
- Focuses on turning solicited and unsolicited customer feedback into information teams can act on.
- The profile connects reputation work with CX and operations, which may help cross-department teams work from the same feedback picture.
- Cloud access and Android and iPhone support are listed for teams that need access away from a desktop.
- Support options include email help desk, FAQ forum, knowledgebase, and phone support.
Points to verify
- Confirm which feedback channels are included for your business, including reviews, surveys, and social inputs.
- Ask how insights are routed to CX, operations, and location or field teams.
- Check whether mobile access is enough for managers who need to respond while away from a desk.
- Review reporting, permissions, and escalation workflows before rolling it out across departments.
Buyer fit
Who uses Reputation?
Large enterprises and customer-focused brands across all industries that need to systematically monitor, analyze, and act upon customer feedback from a multitude of online and offline sources to improve experiences and protect their brand reputation.
Feature research
Reputation features
These are common features buyers compare in Social Listening Tools. Product-specific availability should be confirmed with the vendor.
Audience Engagement Analysis
Monitors and analyzes data pertaining to audience viewership and metrics.
Brand Mention Monitoring
Keep tabs on mentions of a specific brand across social media and the web.
Campaign Performance Analytics
Monitor and analyze the results of marketing campaigns to gauge overall effectiveness.
Competitive Intelligence
Analyze and monitor the market activities and performance of rival entities.
Visual Data Reporting
The use of visual elements like charts and graphs to represent complex data sets.
Hashtag Usage Monitoring
Monitor the frequency and context of specific hashtag usage.
Social Media Keyword Monitoring
Monitors social media platforms and gathers information filtered by specific keywords.
Cross-Channel Data Acquisition
Aggregate and harvest data from a variety of distinct communication and information channels.
Negative Feedback Resolution
Monitor and address unfavorable customer reviews or feedback to mitigate reputation risks.
KPI Tracking
Track key performance indicators to assess organizational or project success.
Reports & Analytics
Analyze and visualize essential performance metrics and data trends.
Textual Sentiment Detection
Identify and categorize the emotional tone within written communication.
Pricing
Reputation pricing
Starting price
Pricing not listed
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Pricing can change. Confirm current plans and terms with the vendor.
Compare
Reputation alternatives
Compare Reputation with other Social Listening Tools tools that buyers often evaluate.
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YouScan by YouScan
YouScan is a sophisticated social listening platform distinguished by its advanced image recognition technology. This allows it to analyze visual content (like logos in photos) in...
Talkwalker by Talkwalker
Talkwalker is an enterprise-grade social listening and analytics company serving over 2,000 global brands and agencies. Its AI-powered platform is designed to protect, measure, and...
Software reviews
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FAQ
Reputation FAQs
Reputation is used to turn customer feedback into insight for customer experience and operations teams. The product details mention solicited and unsolicited feedback data.
Reputation may fit organizations that receive feedback from several places and need a more structured way to learn from it across CX, operations, and related teams.
The profile is listed under social listening tools, and the product details focus on customer feedback and reputation experience management. Buyers should verify the exact social channels and listening depth they need.
The profile lists cloud, SaaS, and web-based access, plus Android and iPhone. Desktop apps and iPad access are not listed as enabled.
Buyers should verify supported feedback channels, reporting depth, response workflows, permissions, mobile experience, and how insights reach the teams expected to act on them.
The profile lists videos for training. Support options listed include email help desk, FAQ forum, knowledgebase, and phone support.
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