Passportal by N-able
Secure password and credential management platform by N-able designed for MSPs and IT teams to control client access to devices, networks, and applications. A solid fit if you mana...
Identity Management Software
Pro reviews and summary
Pro by GoTo (formerly GoToMyPC) is a cloud-based remote access and support solution that provides reliable systems management for desktops, servers, and mobile devices. It enables IT professionals and individual users to securely connect to and control remote computers from anywhere, as if they were sitting in front of them. The software facilitates unattended access for managing servers, offers file transfer capabilities, and features multi-monitor support. With strong encryption and multi-factor authentication, Pro ensures that remote sessions are secure. It is designed for both spontaneous tech support and ongoing remote administration of critical IT infrastructure. Pro is designed for IT support teams, managed service providers (MSPs), system adm...
Best for
Pro is designed for IT support teams, managed service providers (MSPs), system administrators, and professionals who need to provide remote assistance, manage unattended devices, or access their work computers from home or on the go.
Category
Identity Management Software
Vendor
GoTo
Key takeaways
Our verdict
Our verdict is that Pro is a mature, reliable, and secure remote access tool that excels in simplicity and performance, making it a solid choice for both personal remote access and professional IT support scenarios.
Quick facts
Pro at a glance
Ratings
Pro ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Pro pros and cons
Potential strengths
- Secure session handling is front and center, with encryption and multi-factor authentication for remote control.
- The product is positioned for both live troubleshooting and ongoing administration, including unattended access for off-hours tasks.
- Core remote-control workflows include desktop and server connectivity plus file transfer and multi-monitor support.
Points to verify
- Run a live session with your heaviest platform mix (desktop, server, mobile) and confirm response time and control reliability under load.
- Check whether your compliance posture is met by the available identity and session controls before standardizing on the tool.
- Test first-run onboarding for MSP and remote worker scenarios so you can estimate real admin effort, not just features.
- Validate support expectations for password/device issues because remote access workflows often fail for the same reasons in day-to-day operations.
Buyer fit
Who uses Pro?
Pro is designed for IT support teams, managed service providers (MSPs), system administrators, and professionals who need to provide remote assistance, manage unattended devices, or access their work computers from home or on the go.
Feature research
Pro features
These are common features buyers compare in Identity Management Software. Product-specific availability should be confirmed with the vendor.
User Access Certification
The process of validating that users possess the correct and authorized permissions for specific system resources.
Compliance Monitoring
Monitor and address policy non-compliance across services, products, or supplier activities.
MFA Security
Security protocol requiring multiple forms of verification before granting system access.
Credential Management
Create and secure passwords in a protected vault with recovery tools for lost credentials.
Admin Account Security
Manages, monitors, and secures privileged accounts, such as admin accounts, controlling their access to sensitive data and IT applications.
User-Initiated Access Control
Allows end-users to independently request access or modifications to their account privileges.
SSO Access
Enables users to log in once to gain access to a suite of related software systems.
Automated User Provisioning
The automated lifecycle management of user accounts across various IT systems.
Compare
Pro alternatives
Compare Pro with other Identity Management Software tools that buyers often evaluate.
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Hyena by SystemTools Software
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Jamf Connect by Jamf
Jamf Connect is an identity management solution that bridges the gap between modern cloud identity providers like Okta, Azure AD, and Google Workspace and the local user accounts o...
TeamsID by TeamsID
TeamsID is a cloud-based password management software specifically designed for business teams to securely share and manage sensitive login information. It allows companies to stor...
Software reviews
Pro software reviews
FAQ
Pro FAQs
It is positioned for remote systems support and administration, especially when staff need to access and control another machine securely from another location.
The profile states unattended access is part of the product use case, which matters if you need updates and maintenance without a user present.
The description calls out encryption and multi-factor authentication, but you should confirm how those controls are enforced in your exact deployment.
The product details list desktops, servers, and mobile devices/laptops, so it is intended for mixed-device support rather than a single device class.
Compare it on incident response speed, setup effort, and user onboarding friction. Remote access quality is usually decided by daily workflow, not by marketing copy.
Include a file transfer task, a check-in task requiring MFA, and a maintenance task on a server or headless device. Those usually reveal whether a remote tool is a daily fit.
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