AVImark by Covetrus Software Services
AVImark is veterinary practice management software for clinics that need scheduling, medical records, reminders, estimates, invoicing, inventory monitoring, and financial reporting...
Veterinary Software
PetDesk reviews and summary
PetDesk is a client communication and engagement platform specifically designed for veterinary practices, acting as a powerful complement to existing practice management software (PMS). It seamlessly integrates with major systems like AVIMark, Cornerstone, ImproMed, and IntraVet to supercharge practice workflows and dramatically increase client compliance. The platform automates time-consuming tasks such as appointment reminders, recall notifications, and routine follow-ups via two-way text and email, freeing staff from constant phone calls. Clients receive the PetDesk mobile app, which gives them direct access to their pet's health information, appointment history, and t... PetDesk is designed for any veterinary practice that uses a compatible PMS a...
Best for
PetDesk is designed for any veterinary practice that uses a compatible PMS and wants to dramatically improve client communication and operational efficiency. It is ideal for practice owners, office managers, and front-desk staff who are overwhelmed by phone volume and seek to modernize how they interact with clients. Practices aiming to boost client retention, compliance with preventive care plans, and online appoint...
Starting price
Pricing not listed
Category
Veterinary Software
Vendor
PetDesk
Key takeaways
Our verdict
Our verdict is that PetDesk is an exceptional and almost essential add-on for modern veterinary practices. Its specialized focus on client communication fills a critical gap that core PMS often handle inadequately. For clinics serious about improving client service, reducing phone burden, and leveraging mobile technology to enhance pet care, PetDesk is a highly effective and highly recommended solution.
Quick facts
PetDesk at a glance
Overall rating
4.8/5
Reviews
148
Starting price
Pricing not listed
Vendor
PetDesk
Founded
2013
Location
United States
Category
Veterinary Software
Ratings
PetDesk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
PetDesk pros and cons
Potential strengths
- Focuses on the daily communication load that often slows veterinary front desks.
- Connects with named veterinary practice systems, which may reduce double entry if your clinic already uses one of them.
- The client app gives pet owners a place to see reminders, health information, appointment history, and request actions.
- Support and training options include phone, chat, live online help, documentation, and videos.
Points to verify
- Confirm that your current practice management system is supported and how much setup work the connection needs.
- Ask how reminders, recalls, refill requests, and two-way messages appear inside staff workflows.
- Check whether clients will actually use the mobile app, especially older or less digital client groups.
- Review message volume, staff permissions, and handoff rules before replacing phone-heavy processes.
Buyer fit
Who uses PetDesk?
PetDesk is designed for any veterinary practice that uses a compatible PMS and wants to dramatically improve client communication and operational efficiency. It is ideal for practice owners, office managers, and front-desk staff who are overwhelmed by phone volume and seek to modernize how they interact with clients. Practices aiming to boost client retention, compliance with preventive care plans, and online appoint...
Feature research
PetDesk features
These are common features buyers compare in Veterinary Software. Product-specific availability should be confirmed with the vendor.
Calendar Booking
Facilitate the booking of consultations or meetings through an integrated calendar.
Billing & Invoicing Management
Generate and oversee financial documents, including billing statements and invoices.
Appointment Confirmations
Scheduled notifications sent to confirm and remind participants of pending bookings.
Diagnostic Imaging Storage
Securely integrate and store X-rays and diagnostic images within patient files.
Inventory & Stock Control
Monitor stock levels and manage resource quantities to ensure consistent supply availability.
Integrated Patient Records
Centralize medical histories and financial records for patients within a single database.
Simultaneous Prescription Processing
Allows pharmacists to process one or multiple prescriptions concurrently.
Individualized Treatment Planning
Develop personalized care pathways based on specific patient diagnostics and symptoms.
Pricing
PetDesk pricing
Starting price
Pricing not listed
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
PetDesk alternatives
Compare PetDesk with other Veterinary Software tools that buyers often evaluate.
eVetPractice by Covetrus Software Services
eVetPractice is cloud based veterinary practice management software for hospitals and mobile practices. Consider it if SOAP-based EMR, appointment scheduling, reminders, lab integr...
ImproMed by Covetrus Software Services
ImproMed is veterinary practice management software for clinics that want patient care, client communication, billing, and day-to-day operations in one system. It is worth checking...
Cornerstone Software by IDEXX
Cornerstone Software is veterinary practice management software from IDEXX, aimed at clinics that want a configurable system they can grow into. It is worth testing if workflow fit...
Hippo Manager by Hippo Manager Software
A cloud-based veterinary practice management platform for independent US practices that handles patient records, scheduling, billing, and inventory in one system. Designed with int...
IDEXX Neo by IDEXX
IDEXX Neo is a cloud veterinary practice platform built for independent clinics that want straightforward scheduling, records, reminders, and billing without navigating an overly c...
Vetter Software by DaySmart Software
Cloud-based veterinary practice management from DaySmart Software that automates admin tasks and streamlines clinical and front-office workflows. Works across tablets, laptops, Mac...
Covetrus Prescription Management by Covetrus Software Services
Covetrus Prescription Management connects directly to your practice management software so you can create, manage, and fulfill medication orders without leaving your daily workflow...
Software reviews
PetDesk software reviews
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FAQ
PetDesk FAQs
PetDesk helps veterinary practices manage client communication. The profile lists reminders, recall notifications, routine follow-up, two-way text and email, refill requests, and mobile app access for pet owners.
PetDesk is positioned as a communication and engagement tool that works alongside practice management software. Buyers should confirm how it connects with the system their clinic already uses.
The product details name AVIMark, Cornerstone, ImproMed, and IntraVet, with wording that suggests other connections may exist. Clinics should verify current compatibility before buying.
Yes. The listed platform support includes mobile Android, iPhone, and iPad, and the product details describe a PetDesk app for pet owners.
Practices should verify integration fit, client app adoption, reminder rules, refill workflows, staff permissions, and how messages are tracked across the team.
The profile lists email help desk, FAQ forum, knowledgebase, phone support, chat, live online training, documentation, and videos.
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