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Call Center Software
PBXact reviews and summary
PBXact by Sangoma is a call center management solution that provides tools for handling business telephony and collaboration needs. Key features include the ability to record and monitor calls for quality assurance, training, and compliance purposes. Additionally, it facilitates collaboration through conferencing capabilities, allowing clients and team members to connect via multi-party voice or video calls. It serves as a functional system for managing both internal team communication and external customer interactions. PBXact is suitable for small to medium-sized businesses and call centers that need a reliable system for call recording, monitoring, and basic conferencing. It is a good fit for organizations already familiar with or invested in Sang...
Best for
PBXact is suitable for small to medium-sized businesses and call centers that need a reliable system for call recording, monitoring, and basic conferencing. It is a good fit for organizations already familiar with or invested in Sangoma's ecosystem, looking for a practical tool to manage their telephony operations with an emphasis on call quality and team collaboration.
Category
Call Center Software
Vendor
Sangoma
Key takeaways
Our verdict
Our verdict is that PBXact is a straightforward and functional call center management tool from a reputable telecom provider. It covers essential bases like call recording and conferencing effectively, making it a sensible choice for businesses seeking dependable, core telephony management features without excessive complexity.
Quick facts
PBXact at a glance
Vendor
Sangoma
Category
Call Center Software
Ratings
PBXact ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
PBXact pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses PBXact?
PBXact is suitable for small to medium-sized businesses and call centers that need a reliable system for call recording, monitoring, and basic conferencing. It is a good fit for organizations already familiar with or invested in Sangoma's ecosystem, looking for a practical tool to manage their telephony operations with an emphasis on call quality and team collaboration.
Feature research
PBXact features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Compare
PBXact alternatives
Compare PBXact with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Kixie PowerCall by Kixie Web
Kixie PowerCall is built for sales teams that live in daily outreach and need a dependable phone layer for calls and texts. It is useful when sales execution requires cleaner commu...
Software reviews
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FAQ
PBXact FAQs
PBXact by Sangoma is a call center management solution that provides tools for handling business telephony and collaboration needs. Key features include the ability to record and monitor calls for quality assurance, training, and compliance purposes. Additionally, it facilitates collaboration through conferencing capabilities, allowing clients and team members to connect via multi-party voice or video calls. It serves as a functional system for managing both internal team communication and external customer interactions.
PBXact is suitable for small to medium-sized businesses and call centers that need a reliable system for call recording, monitoring, and basic conferencing. It is a good fit for organizations already familiar with or invested in Sangoma's ecosystem, looking for a practical tool to manage their telephony operations with an emphasis on call quality and team collaboration.
PBXact is listed in Call Center Software.
PBXact is listed with Sangoma as the vendor.
Buyers often compare PBXact with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
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