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Restaurant Management Software
OpenTable reviews and summary
OpenTable is a restaurant management platform focused on optimizing front-of-house operations and enhancing the dining experience. It provides tools for managing online waitlists, predicting accurate table turn times, customizing dining room layouts, and monitoring inventory. The software gives restaurant managers control over shift planning and availability management, allowing them to adapt operations dynamically to meet demand and improve service flow during busy shifts. This software is designed for restaurant owners, managers, and hosts at establishments of various sizes, from casual dining to fine dining. It is best suited for businesses looking to modernize their reservation and waitlist management, reduce operational friction, and gain better...
Best for
This software is designed for restaurant owners, managers, and hosts at establishments of various sizes, from casual dining to fine dining. It is best suited for businesses looking to modernize their reservation and waitlist management, reduce operational friction, and gain better control over their floor plan and customer seating.
Starting price
$39.00 Per-Month
Category
Restaurant Management Software
Vendor
OpenTable
Key takeaways
Our verdict
OpenTable provides a comprehensive and user-friendly suite of tools that effectively streamline restaurant operations. Its focus on waitlist management, turn times, and adaptable planning makes it a powerful solution for improving efficiency and customer satisfaction in the dining room.
Quick facts
OpenTable at a glance
Overall rating
4.7/5
Reviews
874
Starting price
$39.00 Per-Month
Vendor
OpenTable
Founded
1998
Location
United States
Category
Restaurant Management Software
Ratings
OpenTable ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
OpenTable pros and cons
Potential strengths
- Clear routines around ownership can reduce dropped items when teams use OpenTable every day.
- Useful when teams need a dependable baseline for communication, files, or task movement.
- Good for teams that prioritize fast adoption before adding custom process layers.
Points to verify
- Are roles, review steps, and approvals already explicit for this workflow?
- Do you need tighter controls immediately, or is speed of adoption more important in the first weeks?
- Can this replace another current workflow without creating duplicate entry points?
Buyer fit
Who uses OpenTable?
This software is designed for restaurant owners, managers, and hosts at establishments of various sizes, from casual dining to fine dining. It is best suited for businesses looking to modernize their reservation and waitlist management, reduce operational friction, and gain better control over their floor plan and customer seating.
Feature research
OpenTable features
These are common features buyers compare in Restaurant Management Software. Product-specific availability should be confirmed with the vendor.
Billing & Invoicing Management
Generate and oversee financial documents, including billing statements and invoices.
Integrated Accounting
Integrated financial tools within the platform that eliminate the need for external third-party software.
Workforce Management
Monitor staff scheduling, work availability, and individual performance metrics.
Inventory & Stock Control
Monitor stock levels and manage resource quantities to ensure consistent supply availability.
Kitchen & Menu Oversight
Enable users to monitor kitchen stock and design menus based on current ingredient availability.
Kitchen & Menu Oversight
Enable users to monitor kitchen stock and design menus based on current ingredient availability.
POS Transaction Management
Enable the processing of retail sales and financial transactions at the point of purchase.
Reports & Analytics
Analyze and visualize essential performance metrics and data trends.
Reservation Coordination
Handle the creation, modification, and tracking of customer reservations.
Restaurant Table Coordination
Allocate serving staff and orchestrate table services.
Queue & Waitlist Management
Maintain and organize standby lists for activities that have reached maximum capacity.
Pricing
OpenTable pricing
Starting price
$39.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
OpenTable alternatives
Compare OpenTable with other Restaurant Management Software tools that buyers often evaluate.
TouchBistro by TouchBistro
TouchBistro is a restaurant POS and management system for full service and quick service teams. Shortlist it when floor speed, guest experience, and restaurant-specific operations...
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Restaurant and hospitality groups trying to get a handle on food, beverage, and labor costs might find Craftable worth a look. It combines purchase and sales data to show where mon...
Flipdish by Flipdish
An online ordering platform built specifically for restaurants and food businesses that want to own their digital customer relationships. It gives you branded websites, mobile apps...
eZee Burrp! by eZee Technosys
eZee Burrp! is for restaurants and similar venues that need a dependable POS without a steep learning curve. It supports a lot of hospitality formats, so daily operations can stay...
FreshCheq by FreshCheq
A cloud-based operations platform for multi-location restaurants and retail chains, digitizing checklists, temperature logs, food waste tracking, and audits. Works on any smart dev...
BIM POS by BIM POS
BIM POS is an all-encompassing hospitality management software suite that covers the complete operational and financial cycle of a food and beverage business. It goes far beyond ba...
KickFin by KickFin
KickFin is a specialized software platform focused exclusively on instant tip distribution for the hospitality industry. It automates the process of sending tip payments directly t...
Software reviews
OpenTable software reviews
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FAQ
OpenTable FAQs
Teams that need steadier execution in this area and want fewer handoff breaks usually benefit first.
Start with one core workflow for one team and compare completion quality after one cycle.
Adoption depends on habits. Set ownership, naming, and approval rules before scaling.
It can replace fragmented steps for some teams, but keep legacy flow available for the first transition period.
Check who owns setup, where updates land, and how notifications are distributed.
Measure usage and completion signals after one sprint, then adjust before broader rollout.
Trust and data
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