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Call Center Software
OmniTouch Contact Center reviews and summary
OmniTouch Contact Center by Alcatel-Lucent Enterprise is a comprehensive, cloud-based contact center solution. It provides a full spectrum of customer service tools, including core functionalities like Automatic Call Distribution (ACD) to route calls efficiently and Interactive Voice Response (IVR) for self-service. The platform also supports the creation of virtual call centers, enabling geographically dispersed agents to work as a unified team. This cloud delivery model offers scalability and reduces the need for on-premise infrastructure. This solution is suitable for mid-sized to large businesses and enterprises looking for a reliable, feature-complete cloud contact center from an established telecommunications vendor. It fits organizations that...
Best for
This solution is suitable for mid-sized to large businesses and enterprises looking for a reliable, feature-complete cloud contact center from an established telecommunications vendor. It fits organizations that require robust ACD, IVR, and virtual call center capabilities to support either centralized or distributed customer service teams with a cloud-based approach.
Category
Call Center Software
Vendor
Alcatel Lucent Enterprise
Key takeaways
Our verdict
Our verdict is that OmniTouch Contact Center is a solid, enterprise-grade offering from a reputable vendor, providing essential and advanced contact center features in the cloud. Its support for virtual call centers makes it particularly relevant for today's distributed workforce models.
Quick facts
OmniTouch Contact Center at a glance
Vendor
Alcatel Lucent Enterprise
Category
Call Center Software
Ratings
OmniTouch Contact Center ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
OmniTouch Contact Center pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses OmniTouch Contact Center?
This solution is suitable for mid-sized to large businesses and enterprises looking for a reliable, feature-complete cloud contact center from an established telecommunications vendor. It fits organizations that require robust ACD, IVR, and virtual call center capabilities to support either centralized or distributed customer service teams with a cloud-based approach.
Feature research
OmniTouch Contact Center features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Compare
OmniTouch Contact Center alternatives
Compare OmniTouch Contact Center with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Kixie PowerCall by Kixie Web
Kixie PowerCall is built for sales teams that live in daily outreach and need a dependable phone layer for calls and texts. It is useful when sales execution requires cleaner commu...
Software reviews
OmniTouch Contact Center software reviews
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FAQ
OmniTouch Contact Center FAQs
OmniTouch Contact Center by Alcatel-Lucent Enterprise is a comprehensive, cloud-based contact center solution. It provides a full spectrum of customer service tools, including core functionalities like Automatic Call Distribution (ACD) to route calls efficiently and Interactive Voice Response (IVR) for self-service. The platform also supports the creation of virtual call centers, enabling geographically dispersed agents to work as a unified team. This cloud delivery model offers scalability and reduces the need for on-premise infrastructure.
This solution is suitable for mid-sized to large businesses and enterprises looking for a reliable, feature-complete cloud contact center from an established telecommunications vendor. It fits organizations that require robust ACD, IVR, and virtual call center capabilities to support either centralized or distributed customer service teams with a cloud-based approach.
OmniTouch Contact Center is listed in Call Center Software.
OmniTouch Contact Center is listed with Alcatel Lucent Enterprise as the vendor.
Buyers often compare OmniTouch Contact Center with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for OmniTouch Contact Center.
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