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Call Center Software
Nextiva Call Center reviews and summary
Nextiva Call Center is a business telephony solution that provides a suite of features for managing inbound and outbound communications. It includes functionalities like auto attendant, call forwarding, line mirroring, call queuing, and recording. The system is designed to streamline call handling, improve customer service efficiency, and ensure that communications are managed professionally and effectively within a business environment. This solution is targeted at small to medium-sized businesses (SMBs) and growing companies that need a reliable, feature-rich telephony system for their customer service, sales, or support teams without the complexity of enterprise-grade systems. This profile currently shows 4.2/5 based on 64 reviews and ratings.
Best for
This solution is targeted at small to medium-sized businesses (SMBs) and growing companies that need a reliable, feature-rich telephony system for their customer service, sales, or support teams without the complexity of enterprise-grade systems.
Starting price
$50.00 Per-Month
Category
Call Center Software
Vendor
Nextiva
Key takeaways
Our verdict
Nextiva Call Center offers a solid and accessible telephony solution for SMBs. Its combination of essential call management features makes it a practical and effective choice for businesses looking to enhance their professional phone presence and customer interaction capabilities.
Quick facts
Nextiva Call Center at a glance
Overall rating
4.2/5
Reviews
64
Starting price
$50.00 Per-Month
Vendor
Nextiva
Founded
2008
Location
United States
Category
Call Center Software
Ratings
Nextiva Call Center ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Nextiva Call Center pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Nextiva Call Center?
This solution is targeted at small to medium-sized businesses (SMBs) and growing companies that need a reliable, feature-rich telephony system for their customer service, sales, or support teams without the complexity of enterprise-grade systems.
Feature research
Nextiva Call Center features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Pricing
Nextiva Call Center pricing
Starting price
$50.00 Per-Month
Visit Website
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Nextiva Call Center alternatives
Compare Nextiva Call Center with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
NICE CXone by NICE inContact
NICE CXone is a cloud contact center suite for teams that need routing, IVR, workforce engagement, analytics, AI, and call blending in one operation. It deserves a close test if yo...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Software reviews
Nextiva Call Center software reviews
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FAQ
Nextiva Call Center FAQs
Nextiva Call Center is a business telephony solution that provides a suite of features for managing inbound and outbound communications. It includes functionalities like auto attendant, call forwarding, line mirroring, call queuing, and recording. The system is designed to streamline call handling, improve customer service efficiency, and ensure that communications are managed professionally and effectively within a business environment.
This solution is targeted at small to medium-sized businesses (SMBs) and growing companies that need a reliable, feature-rich telephony system for their customer service, sales, or support teams without the complexity of enterprise-grade systems.
Nextiva Call Center pricing is listed from $50.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Nextiva Call Center is listed in Call Center Software.
Nextiva Call Center is listed with Nextiva as the vendor.
Buyers often compare Nextiva Call Center with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Nextiva Call Center.
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