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UX Software
Lookback reviews and summary
Lookback is a cloud-based user research platform specialising in both moderated and unmoderated usability testing. It allows researchers to conduct live, moderated sessions where they can interact with participants in real-time via video, screen sharing, and chat, regardless of the participant's device. For unmoderated tests, it can automatically record user sessions, including screen activity, voice, and facial expressions via webcam. These recordings are stored in a secure cloud library for easy review, analysis, and sharing, making it a comprehensive tool for capturing authentic user behavior and feedback. This solution is for UX researchers, product managers, and designers who need to conduct in-depth, contextual user research. It is particularly...
Best for
This solution is for UX researchers, product managers, and designers who need to conduct in-depth, contextual user research. It is particularly valuable for teams testing digital products (websites, apps, prototypes) and seeking rich qualitative insights through direct observation, whether with participants in a lab setting or remotely across the globe.
Starting price
$49.00 Per-Month
Category
UX Software
Vendor
Lookback
Key takeaways
Our verdict
Our verdict is that Lookback is a powerful and flexible platform for qualitative user research. Its strong suit is the depth of insight gained from live moderation and the rich media captured in sessions. The ability to conduct research on any device is a significant advantage. For teams serious about understanding the 'why' behind user behavior through direct observation, Lookback is an excellent investment.
Quick facts
Lookback at a glance
Overall rating
3.3/5
Reviews
12
Starting price
$49.00 Per-Month
Vendor
Lookback
Location
United States
Category
UX Software
Ratings
Lookback ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Lookback pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Lookback?
This solution is for UX researchers, product managers, and designers who need to conduct in-depth, contextual user research. It is particularly valuable for teams testing digital products (websites, apps, prototypes) and seeking rich qualitative insights through direct observation, whether with participants in a lab setting or remotely across the globe.
Feature research
Lookback features
These are common features buyers compare in UX Software. Product-specific availability should be confirmed with the vendor.
Team Collaboration Suite
Features that enable team members to exchange files, message, and co-author projects in real-time.
Data Migration Tools
smoothly transfer data and reports between the system and external file formats.
Mobile Solutions
Solutions designed specifically for mobile devices, optimizing user experience and accessibility.
Website Development Software
Software engineered for the development and management of online pages.
Visual Heatmaps
Visualize visitor interaction on web pages using color-coded engagement maps.
Game Prototyping
Develop and distribute gaming prototypes for testing and refinement.
Reports & Analytics
Analyze and visualize essential performance metrics and data trends.
Screen Capture Monitoring
Record real-time visual activity occurring on a workstation screen.
Surveys & points
Collect points and satisfaction data to drive continuous improvement and organizational success.
External App Integrations
Extend system functionality by connecting with external software applications and services.
Unmoderated Testing
Conduct user experience testing without direct moderation, allowing for flexible participant scheduling.
Product Usability Testing
The systematic process of assessing a product or website's ease of use by testing it with typical users.
Pricing
Lookback pricing
Starting price
$49.00 Per-Month
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
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Compare Lookback with other UX Software tools that buyers often evaluate.
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Software reviews
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FAQ
Lookback FAQs
Lookback is a cloud-based user research platform specialising in both moderated and unmoderated usability testing. It allows researchers to conduct live, moderated sessions where they can interact with participants in real-time via video, screen sharing, and chat, regardless of the participant's device. For unmoderated tests, it can automatically record user sessions, including screen activity, voice, and facial expressions via webcam. These recordings are stored in a secure cloud library for easy review, analysis, and sharing, making it a comprehensive tool for capturing authentic user behavior and feedback.
This solution is for UX researchers, product managers, and designers who need to conduct in-depth, contextual user research. It is particularly valuable for teams testing digital products (websites, apps, prototypes) and seeking rich qualitative insights through direct observation, whether with participants in a lab setting or remotely across the globe.
Lookback pricing is listed from $49.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Lookback is listed in UX Software.
Lookback is listed with Lookback as the vendor.
Buyers often compare Lookback with other UX Software tools such as FlowMapp, Sympli, UsabilityHub, UXCam. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Lookback.
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