Webex by Cisco
Webex helps teams in call center software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadlines are...
Call Center Software
LiveVox reviews and summary
LiveVox is a next-generation, cloud-based contact center platform that represents a significant evolution in customer engagement technology. It masterfully integrates omnichannel communications (voice, SMS, email, chat), Customer Relationship Management (CRM) tools, Practical AI for automation and insights, and Workforce Optimization (WFO) suites into a single, cohesive solution. This integration breaks down data silos, providing agents with a unified customer view and empowering them with AI-driven guidance. The platform is designed to handle high volumes of interactions efficiently while improving agent productivity and ensuring consistent customer experiences across al... LiveVox is ideally built for medium to large contact centers and enterprises...
Best for
LiveVox is ideally built for medium to large contact centers and enterprises that require a sophisticated, all-in-one platform to manage complex customer service operations. It suits businesses looking to leverage AI for operational efficiency and those needing deep integration between communication channels, CRM data, and workforce management tools to drive performance.
Starting price
Pricing not listed
Category
Call Center Software
Vendor
LiveVox
Key takeaways
Our verdict
Our verdict is that LiveVox is a formidable and forward-thinking contact center solution. Its comprehensive integration of communication, CRM, AI, and WFO into one platform provides a powerful toolkit for organizations aiming to elevate their customer service, optimize agent performance, and gain a competitive edge through technology.
Quick facts
LiveVox at a glance
Overall rating
4.7/5
Reviews
29
Starting price
Pricing not listed
Vendor
LiveVox
Founded
2000
Location
United States
Category
Call Center Software
Ratings
LiveVox ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
LiveVox pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses LiveVox?
LiveVox is ideally built for medium to large contact centers and enterprises that require a sophisticated, all-in-one platform to manage complex customer service operations. It suits businesses looking to leverage AI for operational efficiency and those needing deep integration between communication channels, CRM data, and workforce management tools to drive performance.
Feature research
LiveVox features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Pricing
LiveVox pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
LiveVox alternatives
Compare LiveVox with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
NICE CXone by NICE inContact
NICE CXone is a cloud contact center suite for teams that need routing, IVR, workforce engagement, analytics, AI, and call blending in one operation. It deserves a close test if yo...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Software reviews
LiveVox software reviews
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FAQ
LiveVox FAQs
LiveVox is a next-generation, cloud-based contact center platform that represents a significant evolution in customer engagement technology. It masterfully integrates omnichannel communications (voice, SMS, email, chat), Customer Relationship Management (CRM) tools, Practical AI for automation and insights, and Workforce Optimization (WFO) suites into a single, cohesive solution. This integration breaks down data silos, providing agents with a unified customer view and empowering them with AI-driven guidance. The platform is designed to handle high volumes of interactions efficiently while improving agent productivity and ensuring consistent customer experiences across al...
LiveVox is ideally built for medium to large contact centers and enterprises that require a sophisticated, all-in-one platform to manage complex customer service operations. It suits businesses looking to leverage AI for operational efficiency and those needing deep integration between communication channels, CRM data, and workforce management tools to drive performance.
Pricing can change. Confirm current plans and terms with the vendor.
LiveVox is listed in Call Center Software.
LiveVox is listed with LiveVox as the vendor.
Buyers often compare LiveVox with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for LiveVox.
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