Webex by Cisco
Webex helps teams in call center software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadlines are...
Call Center Software
i800 reviews and summary
i800 is an integrated communication software that combines telephony, chat, and file-sharing capabilities into a unified platform. It is designed to allow customers to contact a business seamlessly through their channel of choice—be it voice call, instant chat, or by sharing files—particularly for product queries and support. By consolidating these interactions, the software helps build a complete conversation history across channels, ensuring context is not lost when a customer switches from chat to a call, for example. This integration aims to improve response times, agent efficiency, and the overall customer experience by providing multiple, connected avenues for suppo... This software is targeted at customer support and sales teams, especially in...
Best for
This software is targeted at customer support and sales teams, especially in e-commerce, tech support, and service industries where customers frequently have product-related questions that may require explanations, screenshots, or document sharing. It suits businesses that want to offer multi-channel support without managing disparate systems.
Category
Call Center Software
Vendor
i800
Key takeaways
Our verdict
Our verdict is that i800 provides a practical and integrated solution for basic omnichannel communication needs, focusing on the core channels of voice, chat, and file share. It is a solid choice for businesses looking to centralize customer interactions for product support in a straightforward, manageable platform.
Quick facts
i800 at a glance
Vendor
i800
Category
Call Center Software
Ratings
i800 ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
i800 pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses i800?
This software is targeted at customer support and sales teams, especially in e-commerce, tech support, and service industries where customers frequently have product-related questions that may require explanations, screenshots, or document sharing. It suits businesses that want to offer multi-channel support without managing disparate systems.
Feature research
i800 features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Compare
i800 alternatives
Compare i800 with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Kixie PowerCall by Kixie Web
Kixie PowerCall is built for sales teams that live in daily outreach and need a dependable phone layer for calls and texts. It is useful when sales execution requires cleaner commu...
Software reviews
i800 software reviews
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FAQ
i800 FAQs
i800 is an integrated communication software that combines telephony, chat, and file-sharing capabilities into a unified platform. It is designed to allow customers to contact a business seamlessly through their channel of choice—be it voice call, instant chat, or by sharing files—particularly for product queries and support. By consolidating these interactions, the software helps build a complete conversation history across channels, ensuring context is not lost when a customer switches from chat to a call, for example. This integration aims to improve response times, agent efficiency, and the overall customer experience by providing multiple, connected avenues for suppo...
This software is targeted at customer support and sales teams, especially in e-commerce, tech support, and service industries where customers frequently have product-related questions that may require explanations, screenshots, or document sharing. It suits businesses that want to offer multi-channel support without managing disparate systems.
i800 is listed in Call Center Software.
i800 is listed with i800 as the vendor.
Buyers often compare i800 with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for i800.
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