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Customer Satisfaction Software
Hively reviews and summary
Hively is a straightforward tool designed for gathering real-time customer feedback and linking it directly to internal team performance. It simplifies the process of collecting immediate feedback from customers, which can then be used to recognize and reward employees for excellent service. The platform also provides basic tracking of team performance metrics based on this feedback. This tool is ideal for frontline managers in retail, hospitality, and service industries who want a simple, immediate way to capture customer sentiment, motivate their teams through recognition, and track service performance trends. This profile currently shows 4.7/5 based on 28 reviews and ratings.
Best for
This tool is ideal for frontline managers in retail, hospitality, and service industries who want a simple, immediate way to capture customer sentiment, motivate their teams through recognition, and track service performance trends.
Category
Customer Satisfaction Software
Vendor
Hively
Key takeaways
Our verdict
Hively successfully connects customer feedback to employee recognition in a simple package, making it a useful and motivating tool for service-oriented teams focused on improving real-time customer experiences and morale.
Quick facts
Hively at a glance
Ratings
Hively ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Hively pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- High aggregate rating with meaningful review volume.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Hively?
This tool is ideal for frontline managers in retail, hospitality, and service industries who want a simple, immediate way to capture customer sentiment, motivate their teams through recognition, and track service performance trends.
Feature research
Hively features
These are common features buyers compare in Customer Satisfaction Software. Product-specific availability should be confirmed with the vendor.
AI/Machine Learning
Connects money-related work with the rest of the customer satisfaction process so charges, approvals, and records are easier to review.
CES Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Complaint Monitoring
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
CSAT Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Customizable Forms
Helps buyers judge whether customizable forms fits the way their team handles customer satisfaction work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Engagement Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Multi-Channel Communication
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Process/Workflow Automation
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Compare
Hively alternatives
Compare Hively with other Customer Satisfaction Software tools that buyers often evaluate.
123FormBuilder by 123FormBuilder
123FormBuilder is a form and survey tool built for businesses that want to turn customer feedback into actionable strategy. It goes beyond basic form creation by helping teams desi...
Home Care Pulse | Experience Management by Home Care Pulse
Home Care Pulse | Experience Management is built specifically for home care agencies that want to track and improve satisfaction on both the client and caregiver side. It collects...
QuickTapSurvey by Formstack
QuickTapSurvey, by Formstack, is a mobile-first survey application built for offline data collection. It allows users to create and deploy surveys on mobile devices that can be use...
Centercode by Centercode
Centercode is a customer feedback and testing platform focused on providing deep product insight. It helps companies understand which features and product areas their customers val...
Simplesat by Simplesat
Simplesat lives up to its name by providing a delightfully easy-to-use platform for creating one-click customer satisfaction surveys. It focuses on simplicity and speed, allowing s...
Gainsight CS by Gainsight
Gainsight CS is a leading Customer Success platform engineered to help businesses proactively manage and grow customer relationships. It aggregates disparate customer data from mul...
Fuel Cycle by Fuel Cycle
Fuel Cycle offers a Market Research Cloud that helps businesses maintain constant, direct connections with their customers, prospects, and users. It goes beyond traditional surveys...
Software reviews
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FAQ
Hively FAQs
Hively is a straightforward tool designed for gathering real-time customer feedback and linking it directly to internal team performance. It simplifies the process of collecting immediate feedback from customers, which can then be used to recognize and reward employees for excellent service. The platform also provides basic tracking of team performance metrics based on this feedback.
This tool is ideal for frontline managers in retail, hospitality, and service industries who want a simple, immediate way to capture customer sentiment, motivate their teams through recognition, and track service performance trends.
Hively is listed in Customer Satisfaction Software.
Hively is listed with Hively as the vendor.
Buyers often compare Hively with other Customer Satisfaction Software tools such as AidaForm, 123FormBuilder, Home Care Pulse | Experience Management, QuickTapSurvey. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Hively.
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