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Call Center Software
EvaluAgent reviews and summary
EvaluAgent is a quality assurance (QA) and performance management platform designed to supercharge contact center QA processes by eliminating reliance on manual spreadsheets. It provides a centralized system for evaluating agent interactions, delivering coaching, and generating insights. By streamlining QA workflows, the platform aims to reduce operational costs, enhance the customer experience through improved agent performance, and provide managers with actionable data to drive continuous improvement. This platform is intended for contact center managers, QA specialists, and team leaders who are looking to modernize and improve their quality assurance programs. It is ideal for organizations frustrated with the inefficiencies and limitations of spre...
Best for
This platform is intended for contact center managers, QA specialists, and team leaders who are looking to modernize and improve their quality assurance programs. It is ideal for organizations frustrated with the inefficiencies and limitations of spreadsheet-based evaluation and seeking a more integrated, analytical, and coaching-oriented approach to agent development.
Starting price
Pricing not listed
Category
Call Center Software
Vendor
EvaluAgent
Key takeaways
Our verdict
Our verdict is that EvaluAgent effectively addresses the common pain points of traditional QA methods. By providing a dedicated platform for evaluation and coaching, it can significantly increase QA efficiency, provide deeper insights into performance, and contribute to both cost reduction and an enhanced customer experience.
Quick facts
EvaluAgent at a glance
Overall rating
4.6/5
Reviews
19
Starting price
Pricing not listed
Vendor
EvaluAgent
Founded
2012
Location
United Kingdom
Category
Call Center Software
Ratings
EvaluAgent ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
EvaluAgent pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses EvaluAgent?
This platform is intended for contact center managers, QA specialists, and team leaders who are looking to modernize and improve their quality assurance programs. It is ideal for organizations frustrated with the inefficiencies and limitations of spreadsheet-based evaluation and seeking a more integrated, analytical, and coaching-oriented approach to agent development.
Feature research
EvaluAgent features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Pricing
EvaluAgent pricing
Starting price
Pricing not listed
Visit Website
Pricing model: Flat Rate
Pricing can change. Confirm current plans and terms with the vendor.
Compare
EvaluAgent alternatives
Compare EvaluAgent with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
NICE CXone by NICE inContact
NICE CXone is a cloud contact center suite for teams that need routing, IVR, workforce engagement, analytics, AI, and call blending in one operation. It deserves a close test if yo...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Software reviews
EvaluAgent software reviews
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FAQ
EvaluAgent FAQs
EvaluAgent is a quality assurance (QA) and performance management platform designed to supercharge contact center QA processes by eliminating reliance on manual spreadsheets. It provides a centralized system for evaluating agent interactions, delivering coaching, and generating insights. By streamlining QA workflows, the platform aims to reduce operational costs, enhance the customer experience through improved agent performance, and provide managers with actionable data to drive continuous improvement.
This platform is intended for contact center managers, QA specialists, and team leaders who are looking to modernize and improve their quality assurance programs. It is ideal for organizations frustrated with the inefficiencies and limitations of spreadsheet-based evaluation and seeking a more integrated, analytical, and coaching-oriented approach to agent development.
Pricing can change. Confirm current plans and terms with the vendor.
EvaluAgent is listed in Call Center Software.
EvaluAgent is listed with EvaluAgent as the vendor.
Buyers often compare EvaluAgent with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for EvaluAgent.
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