Webex by Cisco
Webex helps teams in call center software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadlines are...
Call Center Software
Enghouse Contact Center reviews and summary
Enghouse Contact Center offers flexible call center solutions designed to serve a wide range of organizations, from small and medium-sized businesses (SMBs) to global multi-site enterprises. A key feature is its certification for integration with Microsoft Teams, allowing businesses to embed contact center functionality within the familiar Teams interface. The solution provides deployment flexibility with options for Cloud, Hybrid, or On-Premise installations to match different IT and security requirements. This solution caters to a broad market, from SMBs to large corporations, especially those invested in the Microsoft ecosystem. It is ideal for companies using or planning to use Microsoft Teams and seeking a contact center that integrates natively...
Best for
This solution caters to a broad market, from SMBs to large corporations, especially those invested in the Microsoft ecosystem. It is ideal for companies using or planning to use Microsoft Teams and seeking a contact center that integrates natively, as well as for organizations that need deployment flexibility to fit their existing infrastructure strategy.
Category
Call Center Software
Vendor
Enghouse Interactive
Key takeaways
Our verdict
Our verdict is that Enghouse Contact Center is a versatile and scalable platform with a strong value proposition for Microsoft Teams users. Its wide range of deployment options and scalability make it a adaptable choice capable of supporting the diverse needs of businesses at different stages of growth and technological adoption.
Quick facts
Enghouse Contact Center at a glance
Ratings
Enghouse Contact Center ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
Enghouse Contact Center pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Enghouse Contact Center?
This solution caters to a broad market, from SMBs to large corporations, especially those invested in the Microsoft ecosystem. It is ideal for companies using or planning to use Microsoft Teams and seeking a contact center that integrates natively, as well as for organizations that need deployment flexibility to fit their existing infrastructure strategy.
Feature research
Enghouse Contact Center features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Compare
Enghouse Contact Center alternatives
Compare Enghouse Contact Center with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Kixie PowerCall by Kixie Web
Kixie PowerCall is built for sales teams that live in daily outreach and need a dependable phone layer for calls and texts. It is useful when sales execution requires cleaner commu...
Software reviews
Enghouse Contact Center software reviews
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FAQ
Enghouse Contact Center FAQs
Enghouse Contact Center offers flexible call center solutions designed to serve a wide range of organizations, from small and medium-sized businesses (SMBs) to global multi-site enterprises. A key feature is its certification for integration with Microsoft Teams, allowing businesses to embed contact center functionality within the familiar Teams interface. The solution provides deployment flexibility with options for Cloud, Hybrid, or On-Premise installations to match different IT and security requirements.
This solution caters to a broad market, from SMBs to large corporations, especially those invested in the Microsoft ecosystem. It is ideal for companies using or planning to use Microsoft Teams and seeking a contact center that integrates natively, as well as for organizations that need deployment flexibility to fit their existing infrastructure strategy.
Enghouse Contact Center is listed in Call Center Software.
Enghouse Contact Center is listed with Enghouse Interactive as the vendor.
Buyers often compare Enghouse Contact Center with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Enghouse Contact Center.
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