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Customer Satisfaction Software
Customerville reviews and summary
Customerville is a comprehensive customer feedback solution that covers the entire feedback lifecycle. It provides tools for designing customized surveys, displaying results on live data dashboards for real-time monitoring, and distributing insights through an e-publication engine and scheduled email reports. This end-to-end approach allows businesses to not only collect feedback but also disseminate insights across the organization efficiently, ensuring that key stakeholders from frontline staff to executives have access to the customer voice to inform decisions and actions. This platform is suited for medium to large enterprises across various sectors that require a structured, enterprise-grade system for managing their Voice of the Customer (VoC)...
Best for
This platform is suited for medium to large enterprises across various sectors that require a structured, enterprise-grade system for managing their Voice of the Customer (VoC) program. It is a fit for customer experience managers, insights teams, and department heads who need to share customer data broadly and drive organization-wide action.
Starting price
$2,760.00 Per-Month
Category
Customer Satisfaction Software
Vendor
Customerville
Key takeaways
Our verdict
Our verdict is that Customerville offers a full-featured, professional VoC platform. Its inclusion of distribution tools like dashboards and e-publications highlights a focus on closing the feedback loop internally. For companies committed to embedding customer-centricity into their culture and processes, it provides the necessary infrastructure to collect, analyze, and socialize feedback effectively.
Quick facts
Customerville at a glance
Starting price
$2,760.00 Per-Month
Vendor
Customerville
Location
United States
Category
Customer Satisfaction Software
Ratings
Customerville ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Customerville pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
- Starting price is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
Buyer fit
Who uses Customerville?
This platform is suited for medium to large enterprises across various sectors that require a structured, enterprise-grade system for managing their Voice of the Customer (VoC) program. It is a fit for customer experience managers, insights teams, and department heads who need to share customer data broadly and drive organization-wide action.
Feature research
Customerville features
These are common features buyers compare in Customer Satisfaction Software. Product-specific availability should be confirmed with the vendor.
AI/Machine Learning
Connects money-related work with the rest of the customer satisfaction process so charges, approvals, and records are easier to review.
CES Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Complaint Monitoring
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
CSAT Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Customer Segmentation
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Customizable Forms
Helps buyers judge whether customizable forms fits the way their team handles customer satisfaction work.
Email Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Engagement Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Multi-Channel Communication
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
NPS Survey Structure
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Process/Workflow Automation
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Reporting/Analytics
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Pricing
Customerville pricing
Starting price
$2,760.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
Compare
Customerville alternatives
Compare Customerville with other Customer Satisfaction Software tools that buyers often evaluate.
123FormBuilder by 123FormBuilder
123FormBuilder is a form and survey tool built for businesses that want to turn customer feedback into actionable strategy. It goes beyond basic form creation by helping teams desi...
Home Care Pulse | Experience Management by Home Care Pulse
Home Care Pulse | Experience Management is built specifically for home care agencies that want to track and improve satisfaction on both the client and caregiver side. It collects...
QuickTapSurvey by Formstack
QuickTapSurvey, by Formstack, is a mobile-first survey application built for offline data collection. It allows users to create and deploy surveys on mobile devices that can be use...
Centercode by Centercode
Centercode is a customer feedback and testing platform focused on providing deep product insight. It helps companies understand which features and product areas their customers val...
Simplesat by Simplesat
Simplesat lives up to its name by providing a delightfully easy-to-use platform for creating one-click customer satisfaction surveys. It focuses on simplicity and speed, allowing s...
Gainsight CS by Gainsight
Gainsight CS is a leading Customer Success platform engineered to help businesses proactively manage and grow customer relationships. It aggregates disparate customer data from mul...
Fuel Cycle by Fuel Cycle
Fuel Cycle offers a Market Research Cloud that helps businesses maintain constant, direct connections with their customers, prospects, and users. It goes beyond traditional surveys...
Software reviews
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FAQ
Customerville FAQs
Customerville is a comprehensive customer feedback solution that covers the entire feedback lifecycle. It provides tools for designing customized surveys, displaying results on live data dashboards for real-time monitoring, and distributing insights through an e-publication engine and scheduled email reports. This end-to-end approach allows businesses to not only collect feedback but also disseminate insights across the organization efficiently, ensuring that key stakeholders from frontline staff to executives have access to the customer voice to inform decisions and actions.
This platform is suited for medium to large enterprises across various sectors that require a structured, enterprise-grade system for managing their Voice of the Customer (VoC) program. It is a fit for customer experience managers, insights teams, and department heads who need to share customer data broadly and drive organization-wide action.
Customerville pricing is listed from $2,760.00 Per-Month. Pricing can change. Confirm current plans and terms with the vendor.
Customerville is listed in Customer Satisfaction Software.
Customerville is listed with Customerville as the vendor.
Buyers often compare Customerville with other Customer Satisfaction Software tools such as AidaForm, 123FormBuilder, Home Care Pulse | Experience Management, QuickTapSurvey. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Customerville.
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