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Computer Security Software
ConnectWise Automate reviews and summary
ConnectWise Automate (formerly LabTech) is a robust remote monitoring and management (RMM) platform with integrated backup and recovery capabilities. It automates IT tasks such as patch management, scripting, and alerting, while its backup component provides data protection and disaster recovery for physical and virtual machines. The platform is designed to give IT professionals and MSPs deep control and automation over their managed environments from a centralized dashboard. This software is targeted at Managed Service Providers (MSPs) and internal IT departments of medium to large businesses that require advanced automation, proactive monitoring, and integrated data backup for a large fleet of servers and workstations. This profile currently shows...
Best for
This software is targeted at Managed Service Providers (MSPs) and internal IT departments of medium to large businesses that require advanced automation, proactive monitoring, and integrated data backup for a large fleet of servers and workstations.
Category
Computer Security Software
Vendor
ConnectWise
Key takeaways
Our verdict
Our verdict: ConnectWise Automate is a powerful, professional-grade RMM and automation platform that is highly capable for complex IT environments, though it may have a steeper learning curve suitable for experienced technicians.
Quick facts
ConnectWise Automate at a glance
Ratings
ConnectWise Automate ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
ConnectWise Automate pros and cons
Potential strengths
- Combines RMM monitoring, automation, and backup into one platform rather than requiring separate tools for each function
- Centralized dashboard gives visibility and control across all managed endpoints without logging into each machine individually
- Scripting and automation capabilities reduce repetitive IT tasks like patch deployment and alert responses across the fleet
Points to verify
- The platform is designed for experienced IT technicians and MSPs, so the learning curve might be steep for smaller or less technical teams
- No pricing information is available on this profile, so request a quote and trial to assess whether the feature set justifies the investment for your managed environment size
- Confirm that the backup and recovery features support the specific physical and virtual machine configurations you manage
Buyer fit
Who uses ConnectWise Automate?
This software is targeted at Managed Service Providers (MSPs) and internal IT departments of medium to large businesses that require advanced automation, proactive monitoring, and integrated data backup for a large fleet of servers and workstations.
Feature research
ConnectWise Automate features
These are common features buyers compare in Computer Security Software. Product-specific availability should be confirmed with the vendor.
Access Control
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Anti Spam
Helps buyers judge whether anti spam fits the way their team handles computer security work.
Anti Virus
Helps buyers judge whether anti virus fits the way their team handles computer security work.
Audit Trail
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Compliance Management
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Data Security
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Financial Data Protection
Connects money-related work with the rest of the computer security process so charges, approvals, and records are easier to review.
Maintenance Scheduling
Helps buyers judge whether maintenance scheduling fits the way their team handles computer security work.
Network Security
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Real Time Monitoring
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Virus Definition Update
Helps buyers judge whether virus definition update fits the way their team handles computer security work.
Vulnerability Protection
Helps buyers judge whether vulnerability protection fits the way their team handles computer security work.
Compare
ConnectWise Automate alternatives
Compare ConnectWise Automate with other Computer Security Software tools that buyers often evaluate.
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NordVPN by Nord Security
NordVPN helps teams in computer security software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defi...
Folder Lock by NewSoftwares
Folder Lock is for buyers who need a straightforward way to protect local files, folders, and drives with passwords, encryption, and real-time backup rather than a broader endpoint...
TunnelBear by TunnelBear
TunnelBear is a team VPN option for people who need a simpler way to route internet traffic through encrypted tunnels when working from home, travel spots, or public networks.
Duo Security by Cisco
Duo Security helps teams control application access with MFA, user trust, and device visibility. It is a strong shortlist fit when security teams need safer sign-ins without making...
Bitdefender GravityZone by bitdefender
Bitdefender GravityZone is meant for teams that run mixed infrastructure and need a security layer across endpoints, servers, and virtualized workloads. It focuses on preventing, d...
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FAQ
ConnectWise Automate FAQs
ConnectWise Automate is a remote monitoring and management platform that helps IT teams and MSPs automate patch management, scripting, alerting, and data backup across servers and workstations from a centralized dashboard.
ConnectWise Automate is designed for Managed Service Providers and internal IT departments of medium to large businesses that need to monitor and manage a large number of endpoints with automated processes.
Yes, ConnectWise Automate includes integrated backup and recovery capabilities for physical and virtual machines, allowing IT teams to manage data protection alongside monitoring and maintenance in a single platform.
Common automated tasks include patch management across operating systems and applications, running scripts on remote machines, deploying software updates, and configuring automated alerts based on system conditions.
ConnectWise Automate is primarily built for MSPs and IT departments managing medium to large environments. Smaller teams with limited technical resources may find the platform's depth more than they need for a simpler infrastructure.
ConnectWise Automate was formerly known as LabTech. It has been developed and marketed under the ConnectWise brand as part of their suite of IT management products.
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