The moment it clicked was a weather delay on a busy morning. Usually the update gets missed by somebody, then a manager spends the next hour answering the same question. This time the note landed fast and the floor stayed calmer. Not perfect, I guess, because people still ignore alerts when they are rushed, but the app made the message easier to trust.
I also liked that new staff did not need a lecture to find the latest update. That sounds small. It was not small. The older way left too much to hallway reminders. This felt cleaner and easier to repeat on the next shift. For a mobile crew, fewer follow-up calls mattered by noon.