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Unified agent optimization platform for contact centers that want QA, coaching, performance management, and workforce management under one roof. Useful for BPOs and in-house teams...
Contact Center Quality Assurance Software
CloudTalk reviews and summary
CloudTalk is a modern VoIP business phone system trusted by over 2,500 companies, including notable brands like DHL and Yves Rocher. It is renowned for delivering superior call quality and an extensive suite of more than 70 advanced calling features. The platform makes it easy for sales and support teams to work efficiently by offering seamless integrations with popular Helpdesk, CRM, and eCommerce systems. It operates on a transparent pricing model and is specifically positioned as the ideal telephony solution for mid-sized companies on a growth trajectory. CloudTalk is perfectly suited for growing mid-sized businesses, particularly in sales and customer support, that require a reliable, feature-packed phone system with excellent call quality and ea...
Best for
CloudTalk is perfectly suited for growing mid-sized businesses, particularly in sales and customer support, that require a reliable, feature-packed phone system with excellent call quality and easy integration into their existing software stack. It caters to teams needing both professionalism and scalability.
Starting price
$25.00 Per-Month
Vendor
CloudTalk
Key takeaways
Our verdict
CloudTalk stands out as a reliable and feature-rich VoIP system that delivers excellent call quality and deep integrations, solidifying its position as a top-tier phone solution for ambitious mid-market companies focused on scalable growth and team productivity.
Quick facts
CloudTalk at a glance
Overall rating
4.4/5
Reviews
241
Starting price
$25.00 Per-Month
Vendor
CloudTalk
Founded
2016
Location
United States
Ratings
CloudTalk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
CloudTalk pros and cons
Potential strengths
- Built around sales outbound calling and customer service inbound calling for growing teams.
- The profile lists 70+ advanced calling features, giving buyers a broad feature set to review against daily call workflows.
- Connects with existing helpdesk, CRM, and eCommerce systems, which may reduce tool switching for agents.
- Supports cloud access plus Mac, Windows, Linux, Android, iPhone, and iPad environments.
Points to verify
- Run call quality tests in the countries, devices, and networks your team will actually use.
- Confirm which CRM, helpdesk, and eCommerce integrations are available for your stack and plan.
- Check routing, call logging, and reporting workflows with both sales and support managers.
- Review support access, onboarding, and training options before moving live phone work into CloudTalk.
Buyer fit
Who uses CloudTalk?
CloudTalk is perfectly suited for growing mid-sized businesses, particularly in sales and customer support, that require a reliable, feature-packed phone system with excellent call quality and easy integration into their existing software stack. It caters to teams needing both professionalism and scalability.
Feature research
CloudTalk features
These are common features buyers compare in Contact Center Quality Assurance Software. Product-specific availability should be confirmed with the vendor.
Activity Dashboard
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Agent Interface
Helps buyers judge whether agent interface fits the way their team handles contact center quality assurance work.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Customer Experience Management
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Customer Surveys
Keeps person or account details tied to the work they affect, instead of leaving context scattered across notes and inboxes.
Employee Coaching Tools
Connects money-related work with the rest of the contact center quality assurance process so charges, approvals, and records are easier to review.
Feedback Management
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
KPI Monitoring
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Multi-Channel Communication
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Multiple Scoring Models
Helps teams create, reuse, and adjust work assets without rebuilding the same material from scratch.
Process/Workflow Automation
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Quality Management
Helps buyers judge whether quality management fits the way their team handles contact center quality assurance work.
Pricing
CloudTalk pricing
Starting price
$25.00 Per-Month
Visit Website
Pricing model: Per User
Pricing can change. Confirm current plans and terms with the vendor.
Compare
CloudTalk alternatives
Compare CloudTalk with other Contact Center Quality Assurance Software tools that buyers often evaluate.
Call Center Studio by Call Center Studio
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Balto by Balto Software
Balto is the leading AI-powered Real-Time Guidance platform for contact centers. It listens to live conversations between agents and customers and instantly provides on-screen prom...
Software reviews
CloudTalk software reviews
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FAQ
CloudTalk FAQs
CloudTalk is used as a VoIP business phone system for sales teams handling outbound calls and customer service teams handling inbound calls.
The profile positions CloudTalk for mid-sized companies that want a phone system for growing sales and support operations.
Yes. The profile mentions integrations with helpdesk, CRM, and eCommerce systems.
The profile lists cloud and web access, Mac, Windows, Linux, Android, iPhone, and iPad.
The profile lists email help desk, FAQ forum, knowledgebase, phone support, 24/7 live representative support, chat, and several training formats.
Test call quality, routing, call logging, integration behavior, agent workflows, reporting, admin controls, and support response expectations.
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