Webex by Cisco
Webex helps teams in call center software by giving them one practical place to keep the day-to-day work moving. It is most useful when ownership, handoff points, and deadlines are...
Call Center Software
Cloud Call Centre reviews and summary
Cloud Call Centre from Smartcom Business Communications is a versatile, cloud-hosted contact center solution built around a powerful predictive dialer. It supports inbound, outbound, and blended call handling modes to adapt to various campaign needs. The platform is underpinned by high-quality Voice over IP (VoIP) technology and integrates Unified Communications features. A key component is its PCI DSS compliant call recording, which ensures secure handling of sensitive payment information during transactions. This software is well-suited for sales teams, telemarketing operations, and customer service centers that require efficient outbound dialing capabilities alongside robust inbound handling. Organizations in regulated industries, especially those...
Best for
This software is well-suited for sales teams, telemarketing operations, and customer service centers that require efficient outbound dialing capabilities alongside robust inbound handling. Organizations in regulated industries, especially those processing payments over the phone, will benefit from its PCI DSS compliant recording for maintaining security standards.
Category
Call Center Software
Vendor
Smartcom Business Communications
Key takeaways
Our verdict
Our verdict is that Cloud Call Centre is a robust and secure cloud solution, particularly strong for outbound and blended operations. The inclusion of PCI DSS compliant recording is a major differentiator for businesses concerned with payment card security, making it a dependable choice for compliance-conscious contact centers.
Quick facts
Cloud Call Centre at a glance
Vendor
Smartcom Business Communications
Category
Call Center Software
Ratings
Cloud Call Centre ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Cloud Call Centre pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Cloud Call Centre?
This software is well-suited for sales teams, telemarketing operations, and customer service centers that require efficient outbound dialing capabilities alongside robust inbound handling. Organizations in regulated industries, especially those processing payments over the phone, will benefit from its PCI DSS compliant recording for maintaining security standards.
Feature research
Cloud Call Centre features
These are common features buyers compare in Call Center Software. Product-specific availability should be confirmed with the vendor.
Alerts / Escalation
Helps the right people get updates, respond to requests, and keep communication attached to the underlying record.
Blended Call Center
Helps buyers judge whether blended call center fits the way their team handles call center work.
Call Logging
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Call Recording
Keeps important files and records close to the workflow, with easier search, review, and handoff between teams.
Call Scripting
Helps buyers judge whether call scripting fits the way their team handles call center work.
Campaign Management
Connects audience, outreach, and result tracking so teams can understand which activity deserves follow-up.
Inbound Call Center
Helps buyers judge whether inbound call center fits the way their team handles call center work.
IVR / Voice Recognition
Helps buyers judge whether IVR or voice recognition fits the way their team handles call center work.
Manual Dialer
Helps buyers judge whether manual dialer fits the way their team handles call center work.
Outbound Call Center
Helps buyers judge whether outbound call center fits the way their team handles call center work.
Predictive Dialer
Helps buyers judge whether predictive dialer fits the way their team handles call center work.
Progressive Dialer
Helps buyers judge whether progressive dialer fits the way their team handles call center work.
Compare
Cloud Call Centre alternatives
Compare Cloud Call Centre with other Call Center Software tools that buyers often evaluate.
Zendesk by Zendesk
Zendesk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined, s...
Zoho Desk by Zoho
Zoho Desk helps teams in call center software by giving them one practical place to keep work moving. It is most useful when ownership, handoffs, and deadlines are already defined,...
Salesforce Service Cloud by Salesforce
Salesforce Service Cloud is best evaluated as a service platform tied to CRM data, not just call center software. It suits teams that need customer history, case work, and support...
CallHippo by CallHippo
CallHippo fits teams that need a business phone setup without a heavy rollout. Use it to compare virtual numbers, call routing, IVR, recording, voicemail, and reporting against you...
Twilio by Twilio
Twilio Flex is for teams that want a programmable cloud contact center instead of a fixed, boxed-in setup. It can be a strong shortlist item if you have the development capacity to...
MiCloud Connect by Mitel Networks
MiCloud Connect is a cloud communications option for businesses that want calls, chat, audio and video conferencing, and screen sharing handled through one collaboration platform.
Kixie PowerCall by Kixie Web
Kixie PowerCall is built for sales teams that live in daily outreach and need a dependable phone layer for calls and texts. It is useful when sales execution requires cleaner commu...
Software reviews
Cloud Call Centre software reviews
No software reviews yet
No software reviews have been submitted for Cloud Call Centre yet.
Write the first review
FAQ
Cloud Call Centre FAQs
Cloud Call Centre from Smartcom Business Communications is a versatile, cloud-hosted contact center solution built around a powerful predictive dialer. It supports inbound, outbound, and blended call handling modes to adapt to various campaign needs. The platform is underpinned by high-quality Voice over IP (VoIP) technology and integrates Unified Communications features. A key component is its PCI DSS compliant call recording, which ensures secure handling of sensitive payment information during transactions.
This software is well-suited for sales teams, telemarketing operations, and customer service centers that require efficient outbound dialing capabilities alongside robust inbound handling. Organizations in regulated industries, especially those processing payments over the phone, will benefit from its PCI DSS compliant recording for maintaining security standards.
Cloud Call Centre is listed in Call Center Software.
Cloud Call Centre is listed with Smartcom Business Communications as the vendor.
Buyers often compare Cloud Call Centre with other Call Center Software tools such as Webex, Zendesk, Zoho Desk, Salesforce Service Cloud. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Cloud Call Centre.
Trust and data
How we build software profiles
Catalog data
Software profiles can include software facts and public catalog information.
User reviews
Software reviews are submitted by users and moderated before publication.
Vendor updates
Claimed vendors can update profile details and respond to reviews.
This profile can include catalog facts, aggregate ratings, submitted software reviews, and vendor profile updates when available.
For Vendors
Manage this software profile
Claim this profile to update pricing, screenshots, features, and respond to reviews.