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Cisco BroadWorks reviews and summary
Cisco BroadWorks is a comprehensive, carrier-grade cloud calling and collaboration platform designed for service providers to deliver unified communications services to businesses. It enables teams to communicate seamlessly through a suite of tools including voice calling, messaging, group chat, and more. As a platform, it provides the underlying infrastructure that powers business telephony and collaboration features, which are then offered by service providers to their end customers. It supports a wide range of deployment models and is known for its scalability, reliability, and rich feature set that forms the backbone of modern business communication services. Cisco BroadWorks is primarily for telecommunications service providers, large enterprise...
Best for
Cisco BroadWorks is primarily for telecommunications service providers, large enterprises, and managed service providers (MSPs) who need a robust, scalable platform to deliver hosted voice, messaging, and collaboration services to their business customers. It is not typically an end-user application but the engine that powers the services end-users consume.
Starting price
Pricing not listed
Category
Softphone Software
Vendor
Cisco
Key takeaways
Our verdict
Our verdict is that Cisco BroadWorks is a powerhouse platform in the telecom space, offering industry-leading scalability and a rich feature set for service providers. Its strength lies in enabling providers to deliver reliable, full-featured cloud communication services. For end-users, the experience depends on their provider's implementation, but the underlying technology is solid and enterprise-grade.
Quick facts
Cisco BroadWorks at a glance
Starting price
Pricing not listed
Vendor
Cisco
Founded
2010
Location
United States
Category
Softphone Software
Ratings
Cisco BroadWorks ratings
There is not enough rating data for this software yet. Rating details will appear when reviews or reliable aggregate rating data are available.
Decision notes
Cisco BroadWorks pros and cons
Potential strengths
- Clear buyer-fit positioning is available in the profile data.
Points to verify
- Confirm current pricing, contract terms, and included plan details with the vendor.
- Confirm product-specific availability for category-level features before buying.
- There are no written reviews for this software yet.
- Published pricing is not available in this profile data.
Buyer fit
Who uses Cisco BroadWorks?
Cisco BroadWorks is primarily for telecommunications service providers, large enterprises, and managed service providers (MSPs) who need a robust, scalable platform to deliver hosted voice, messaging, and collaboration services to their business customers. It is not typically an end-user application but the engine that powers the services end-users consume.
Feature research
Cisco BroadWorks features
These are common features buyers compare in Softphone Software. Product-specific availability should be confirmed with the vendor.
Call History Logging
Maintain a comprehensive log of all incoming and outgoing telephonic activity.
Audio Call Recording
Capture audio from phone interactions to support quality assurance and compliance reviews.
Intelligent Call Routing
Automatically directing voice calls to the appropriate department or agent based on set rules.
Caller Identification
View a caller's phone number and identity details prior to accepting the call.
Caller Information Database
Maintains caller details in an easily accessible database.
Real-Time Web Chat
Provides a synchronous text-based communication channel for instant user interaction.
Virtual Video Meetings
Facilitate face-to-face meetings with remote participants through web-based video.
Pricing
Cisco BroadWorks pricing
Starting price
Pricing not listed
Visit Website
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Compare
Cisco BroadWorks alternatives
Compare Cisco BroadWorks with other Softphone Software tools that buyers often evaluate.
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Grandstream Wave is a versatile and secure softphone application that seamlessly extends an enterprise's unified communications (UC) system to mobile and desktop environments. It a...
eVoice by j2 Global
eVoice is a robust virtual phone system built to provide professional telephony capabilities to modern businesses. It offers a suite of advanced features including intelligent call...
MicroSIP by MDev Group
MicroSIP is a lightweight, on-premise softphone solution for Windows that streamlines VoIP telephony for businesses. It allows users to make and receive internet-based calls direct...
SmartLine by GoDaddy
SmartLine, from GoDaddy, is a mobile application designed to provide professionals and small business owners with a dedicated business phone number on their existing smartphone. Th...
Ringotel by Ringotel
Ringotel is a comprehensive and secure softphone solution that transforms any device into a powerful extension of your business phone system. It enables seamless remote work by all...
Aline by Double A Solutions
Aline, by Double A Solutions, is a mobility-focused business communication solution built around a dedicated mobile application. It is designed to untether professionals from their...
Software reviews
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FAQ
Cisco BroadWorks FAQs
Cisco BroadWorks is a comprehensive, carrier-grade cloud calling and collaboration platform designed for service providers to deliver unified communications services to businesses. It enables teams to communicate seamlessly through a suite of tools including voice calling, messaging, group chat, and more. As a platform, it provides the underlying infrastructure that powers business telephony and collaboration features, which are then offered by service providers to their end customers. It supports a wide range of deployment models and is known for its scalability, reliability, and rich feature set that forms the backbone of modern business communication services.
Cisco BroadWorks is primarily for telecommunications service providers, large enterprises, and managed service providers (MSPs) who need a robust, scalable platform to deliver hosted voice, messaging, and collaboration services to their business customers. It is not typically an end-user application but the engine that powers the services end-users consume.
Pricing is not published in the available profile data. Visit the vendor website for current pricing.
Cisco BroadWorks is listed in Softphone Software.
Cisco BroadWorks is listed with Cisco as the vendor.
Buyers often compare Cisco BroadWorks with other Softphone Software tools such as Softphone.Pro, Ubefone, Grandstream Wave, eVoice. Review ratings, pricing, and fit before choosing.
Yes. Use the Write a review button on this page to submit a software review for Cisco BroadWorks.
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