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Change Management Software
BOSSDesk reviews and summary
BOSSDesk by BOSS Solutions is an award-winning Help Desk and IT Service Management solution that includes comprehensive Change Management capabilities. It supports ITIL-aligned processes for incident, problem, and change management, providing a unified platform for IT service delivery and support. Available for both cloud and on-premise deployment, it offers flexibility, extensive reporting, and automation tools designed to improve IT service efficiency, reduce downtime, and enhance the end-user support experience within organizations. This solution is intended for IT service desks, managed service providers, and internal IT departments of mid-sized to large enterprises that require a full-featured ITSM platform with strong change management to strea...
Best for
This solution is intended for IT service desks, managed service providers, and internal IT departments of mid-sized to large enterprises that require a full-featured ITSM platform with strong change management to streamline their IT operations and service delivery.
Starting price
$19.00 Per-Month
Category
Change Management Software
Vendor
BOSS Solutions
Key takeaways
Our verdict
Our verdict is that BOSSDesk is a powerful and proven ITSM platform that successfully integrates help desk functionality with ITIL processes, offering a reliable and flexible system for organizations serious about professional IT service management.
Quick facts
BOSSDesk at a glance
Overall rating
4.6/5
Reviews
102
Starting price
$19.00 Per-Month
Vendor
BOSS Solutions
Founded
1997
Location
United States
Category
Change Management Software
Ratings
BOSSDesk ratings
Ratings in this section summarize available rating data. Software reviews are shown separately when users submit reviews.
Decision notes
BOSSDesk pros and cons
Potential strengths
- Combines incident, problem, and change management with broader ITSM and service catalog functions.
- Supports both cloud and on-premise options for teams with different governance needs.
- Positioned as an integrated help desk plus IT asset management platform for bigger service teams.
Points to verify
- Document your current change-approval flow and compare it to the tool workflow before migration.
- Check compliance and audit visibility needs for regulated work and evidence retention.
- Validate whether support and onboarding can cover the team size you expect at launch.
Buyer fit
Who uses BOSSDesk?
This solution is intended for IT service desks, managed service providers, and internal IT departments of mid-sized to large enterprises that require a full-featured ITSM platform with strong change management to streamline their IT operations and service delivery.
Feature research
BOSSDesk features
These are common features buyers compare in Change Management Software. Product-specific availability should be confirmed with the vendor.
Approval Workflow
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Audit Trail
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Change Planning
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Change Tracking
Gives managers a clearer view of activity, exceptions, and trends so they can spot issues before they turn into rework.
Compliance Management
Helps buyers evaluate how access, control, and evidence are handled for sensitive or regulated work.
Prioritization
Helps buyers judge whether prioritization fits the way their team handles change management work.
Release Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Task Management
Makes handoffs and approvals easier to follow, especially when several people need to move work from request to resolution.
Training Management
Helps buyers judge whether training management fits the way their team handles change management work.
Pricing
BOSSDesk pricing
Starting price
$19.00 Per-Month
Visit Website
Pricing model: Per Feature
Pricing can change. Confirm current plans and terms with the vendor.
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FAQ
BOSSDesk FAQs
Internal IT departments and service teams that want structured incident, problem, and change handling in one environment.
Remote-work oriented efficiency is a key positioning, supported by an integrated service desk and asset management platform.
It is positioned as an integrated suite, so the main question is whether its depth matches each process you currently run separately.
Both cloud and on-premise are explicitly supported.
Misaligned process definitions between teams can create false expectations, so map your workflows before onboarding.
Pilot one service line end-to-end, including change request, approval, implementation, and closure, then review traceability.
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