RMM Overview
What is RMM?
N-able RMM (Remote Monitoring and Management) is a web-based platform built to simplify the management, maintenance, and protection of IT assets for IT service providers. From a single dashboard, it provides a suite of tools including antivirus, endpoint detection and response (EDR), patch management, email protection, and integrated backup. The platform emphasizes ease of use with features like drag-and-drop automation, allowing providers to create custom workflows. It is designed to enhance operational efficiency and scale seamlessly alongside a growing managed services business.
Who it's for:
This platform is specifically designed for Managed Service Providers (MSPs) and in-house IT professionals in small to mid-sized organizations who need a comprehensive, all-in-one tool for proactive IT management and security.
Our verdict:
N-able RMM is a robust and integrated platform that successfully bundles critical security and management functions into a single interface. Its focus on automation and scalability makes it an excellent choice for MSPs aiming to improve efficiency and service delivery, though the breadth of features requires proper onboarding to utilize fully.
RMM Details
RMM Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
RMM Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
RMM Training options
Documentation
Live Online
Videos
Webinars
In-Person
RMM Related Categories
RMM Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
RMM Pricing
Tiered pricing system
RMM Features
Most valued RMM features by users
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release Management
Self Service Portal
Automatic User/Device Recognition
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