Rescue Overview
What is Rescue?
Rescue by GoTo (formerly LogMeIn Rescue) is a leading remote support software that enables IT help desks and support teams to view and control a customer's computer, smartphone, or tablet in real-time over the internet. It is designed for fast, secure troubleshooting, allowing technicians to diagnose and resolve issues as if they were physically present. The platform supports unattended access for proactive maintenance, file transfer, system diagnostics, and multi-session handling. Its reliability and ease of use make it a trusted tool for delivering efficient technical support, reducing resolution times, and minimizing downtime for end-users.
Who it's for:
Rescue is built for IT help desks, managed service providers (MSPs), software support teams, and customer service departments in any industry that provides technical assistance. It is ideal for organizations that need to support remote employees, external customers, or clients on a wide variety of devices and operating systems.
Our verdict:
Our verdict is that Rescue is a robust and reliable remote support solution that excels at its core function: enabling quick and effective technical assistance from anywhere. Its proven track record and comprehensive feature set make it a go-to choice for professionals who need to deliver fast, secure, and high-quality remote support.
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