PetDesk Overview
What is PetDesk?
PetDesk is a client communication and engagement platform specifically designed for veterinary practices, acting as a powerful complement to existing practice management software (PMS). It seamlessly integrates with major systems like AVIMark, Cornerstone, ImproMed, and IntraVet to supercharge practice workflows and dramatically increase client compliance. The platform automates time-consuming tasks such as appointment reminders, recall notifications, and routine follow-ups via two-way text and email, freeing staff from constant phone calls. Clients receive the PetDesk mobile app, which gives them direct access to their pet's health information, appointment history, and the ability to request appointments or refills. Backed by a support team that includes veterinary technicians and DVMs, PetDesk focuses on strengthening the client-practice relationship through convenient, modern communication, ultimately driving better health outcomes for pets.
Who it's for:
PetDesk is designed for any veterinary practice that uses a compatible PMS and wants to dramatically improve client communication and operational efficiency. It is ideal for practice owners, office managers, and front-desk staff who are overwhelmed by phone volume and seek to modernize how they interact with clients. Practices aiming to boost client retention, compliance with preventive care plans, and online appointment requests will find immense value in this dedicated communication tool.
Our verdict:
Our verdict is that PetDesk is an exceptional and almost essential add-on for modern veterinary practices. Its specialized focus on client communication fills a critical gap that core PMS often handle inadequately. For clinics serious about improving client service, reducing phone burden, and leveraging mobile technology to enhance pet care, PetDesk is a highly effective and highly recommended solution.
PetDesk Details
PetDesk Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
PetDesk Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
PetDesk Training options
Documentation
Live Online
Videos
In-Person
Webinars
PetDesk Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
PetDesk Features
Most valued PetDesk features by users
Appointment Scheduling
Billing & Invoicing
Confirmation/Reminders
Imaging and X-rays
Inventory Management
Patient Records Management
Prescription Processing
Treatment Planning
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