NetSuite CRM Overview
What is NetSuite CRM?
NetSuite CRM+ (by Oracle) is a comprehensive, cloud-based front-office solution that is natively built into the NetSuite ERP (Enterprise Resource Planning) suite. It provides a real-time, 360-degree view of the customer by seamlessly integrating CRM data—from lead and opportunity management to sales orders and customer support—with back-office financials, inventory, order fulfillment, and e-commerce. This deep integration means that every customer interaction is connected to the complete business context, enabling teams to make more informed decisions. It supports the entire customer lifecycle, from initial prospecting through to renewal, upsell, and support, within a single, unified business management system.
Who it's for:
NetSuite CRM+ is designed for mid-sized to large enterprises that require a tightly integrated front-office and back-office system. It is the ideal choice for growing businesses using or planning to use NetSuite ERP, as it eliminates data silos between sales, finance, and operations, providing unparalleled business intelligence.
Our verdict:
NetSuite CRM+ is a powerful component of a leading ERP suite. Its greatest strength is the native, real-time integration with core business operations, offering a holistic view that standalone CRMs cannot match. For companies running on NetSuite, it is the logical and superior choice for managing customer relationships within their broader business context.
NetSuite CRM Details
NetSuite CRM Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
On-Premise Linux
On-Premise Windows
NetSuite CRM Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
NetSuite CRM Training options
Documentation
In-Person
Live Online
Videos
Webinars
NetSuite CRM Related Categories
NetSuite CRM Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
NetSuite CRM Pricing
Tiered pricing system
NetSuite CRM Features
Most valued NetSuite CRM features by users
Contact Database
Data Import/Export
Lead Management
Prospecting Tools
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Qualification
Lead Segmentation
Pipeline Management
Source Tracking
Call Management
Channel Management
Commission Management
Contact Management
Top NetSuite CRM Alternatives & Competitors
Airtable is a flexible and innovative cloud collaboration platform that combines the simplicity of a spreadsheet with the complexity and power of a relational database. It presents data in a visually appealing, grid-like... Read More
Really Simple Systems CRM is a straightforward and effective customer relationship management solution designed to help growing B2B teams work smarter. The core philosophy is simplicity?making it super-easy to set up, ... Read More
Zywave Agency Management is a comprehensive Agency Management System (AMS) that forms a core component of the Zywave Sales Cloud ecosystem. It is designed to transform and streamline the operational workflows of insuranc... Read More
Skynamo is an all-in-one field sales application specifically built for high-growth Consumer Packaged Goods (CPG) sales teams operating in the retail sector. It consolidates tools for order management, customer relations... Read More
Pobuca Connect provides a unified, centralized company address book designed for easy access and sharing. It syncs and consolidates contact information from various sources (like email, HR systems) into a single, searcha... Read More
Less Annoying CRM lives up to its name by being an exceptionally simple, affordable, and focused contact management solution built exclusively for small businesses. It strips away the complexity and bloated features of e... Read More
Bitrix24 is a multifaceted platform that combines two core functions: a collaborative social intranet/portal and a comprehensive suite of over 35 business tools (CRM, project management, document management, communicatio... Read More
eWay-CRM is a powerful, productivity-focused CRM solution that integrates deeply with the Microsoft Outlook environment, making it a natural choice for teams already embedded in the Microsoft ecosystem. It transforms Out... Read More
Salesforce Sales Cloud 360 is a customizable Customer Relationship Management (CRM) platform adapted for the construction industry. It empowers construction businesses to manage relationships with all key stakeholders?... Read More
monday.com is a highly visual and flexible Work Operating System (Work OS) that enables teams to build custom workflow applications. While the description focuses on HR, its core is a customizable database that can be ad... Read More