Lookback Overview
What is Lookback?
Lookback is a cloud-based user research platform specialising in both moderated and unmoderated usability testing. It allows researchers to conduct live, moderated sessions where they can interact with participants in real-time via video, screen sharing, and chat, regardless of the participant's device. For unmoderated tests, it can automatically record user sessions, including screen activity, voice, and facial expressions via webcam. These recordings are stored in a secure cloud library for easy review, analysis, and sharing, making it a comprehensive tool for capturing authentic user behavior and feedback.
Who it's for:
This solution is for UX researchers, product managers, and designers who need to conduct in-depth, contextual user research. It is particularly valuable for teams testing digital products (websites, apps, prototypes) and seeking rich qualitative insights through direct observation, whether with participants in a lab setting or remotely across the globe.
Our verdict:
Our verdict is that Lookback is a powerful and flexible platform for qualitative user research. Its strong suit is the depth of insight gained from live moderation and the rich media captured in sessions. The ability to conduct research on any device is a significant advantage. For teams serious about understanding the 'why' behind user behavior through direct observation, Lookback is an excellent investment.
Lookback Details
Lookback Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
On-Premise Linux
On-Premise Windows
Lookback Support options
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Lookback Training options
Documentation
In-Person
Live Online
Videos
Webinars
Lookback Related Categories
Lookback Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Lookback Pricing
Tiered pricing system
Lookback Features
Most valued Lookback features by users
Collaboration Tools
Data Import/Export
For Mobile
For Websites
Heatmaps
Prototype Creation
Reporting/Analytics
Screen Activity Recording
Surveys & Feedback
Third Party Integrations
Unmoderated Testing
Usability Testing
User Journeys
User Research Analysis
AB Testing
Annotations
Audience Targeting
Moderated Usability Testing
Quantitative Metrics
Video recording/Transcriptions
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