LiveAgent Overview
What is LiveAgent?
LiveAgent is a fully-featured, omnichannel Help Desk software that consolidates customer communication from email, social media, live chat, phone calls, and contact forms into a single, unified company inbox. With over 195+ compatible integrations, it seamlessly connects with existing business tools. The platform enhances support team productivity with features like unlimited ticket history for full context, social media integrations, call recording, and hybrid ticket streams. Trusted by major brands like BMW, Yamaha, and Huawei, LiveAgent helps deliver exceptional service to a vast global user base. It offers a 14-day free trial with no credit card or long-term commitment required.
Who it's for:
LiveAgent is suitable for businesses of all sizes that require a powerful, all-in-one customer support platform. It is ideal for growing support teams, e-commerce businesses, and enterprises like those mentioned that need to manage high volumes of inquiries across multiple channels efficiently and provide a consistent, high-quality customer experience.
Our verdict:
Our verdict is that LiveAgent is a robust and highly integrative help desk solution that excels at unifying disparate communication channels. Its extensive integration ecosystem and feature-rich environment, trusted by large enterprises, make it a scalable and powerful choice for companies serious about streamlining support operations and delivering 'wow' experiences to their customers.
LiveAgent Details
LiveAgent Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
LiveAgent Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
LiveAgent Training options
Documentation
In-Person
Live Online
Videos
Webinars
LiveAgent Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
LiveAgent Pricing
Tiered pricing system
LiveAgent Features
Most valued LiveAgent features by users
Cataloging/Categorization
Collaboration Tools
Customizable Branding
Customizable Templates
Drag & Drop Editor
Feedback Management
Full Text Search
Knowledge Management
Mobile Interface
Multi-Language
Reporting/Analytics
Rich Text Editor
SEO Management
Self Service Portal
User Management
WYSIWYG Editor
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