Kayako Overview
What is Kayako?
Kayako, now part of Aurea, is a customer service software built for businesses obsessed with delivering effortless customer experiences. It moves beyond the traditional ticketing model by focusing on the individual customer, connecting interactions across support channels (email, chat, social) with the customer's full history and context. This unified view helps support teams recognize and understand customers as people, not just ticket numbers. Trusted by over 130,000 support professionals globally, including major brands, Kayako aims to make customer service more personal, efficient, and impactful.
Who it's for:
This software is ideal for customer support teams in businesses of all sizes that prioritize personalized, context-aware service. It is particularly well-suited for companies using multiple communication channels who want to break down silos and provide agents with a complete, 360-degree view of each customer to resolve issues more effectively.
Our verdict:
Kayako's strong focus on the customer as an individual, rather than a ticket, is its defining and most valuable characteristic. By unifying channel data, it empowers agents to deliver more empathetic and efficient support. For companies aiming to transition from a reactive help desk to a proactive customer experience hub, Kayako is an excellent and proven platform.
Kayako Details
Kayako Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Kayako Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
Kayako Training options
Documentation
Live Online
Videos
Webinars
In-Person
Kayako Related Categories
Kayako Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
Kayako Pricing
Tiered pricing system
Kayako Features
Most valued Kayako features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Appointment Management
Top Kayako Alternatives & Competitors
Freshdesk is a leading cloud-based helpdesk system that provides a unified platform for managing customer service interactions across email, phone, web chat, and social media. It enables support teams to effortlessly res... Read More
NICE CXone, offered by NICE inContact, is a market-leading, cloud-based contact center software suite. It provides a comprehensive array of functionalities including omnichannel routing, interactive voice response (IVR),... Read More
Zoho Desk is an omnichannel customer service platform part of the extensive Zoho business application suite. It facilitates customer interactions across phone, email, chat, SMS, and social media from a centralized dashbo... Read More
Vision Helpdesk's Live Chat Software is a secure, real-time messaging platform embedded within its broader helpdesk suite, designed to boost customer engagement and sales conversion. It enables sales and support teams to... Read More
Service Cloud 360, the world's #1 customer service platform, empowers companies to drive seamless engagement across the entire customer Read More
Symphony SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence. Read More
Kustomer is an omnichannel SaaS customer service CRM platform that reimagines traditional helpdesk software. It consolidates all customer interactions from email, chat, social media, phone, and messaging apps into a sing... Read More
Cayzu is a modern, user-friendly ticketing and help desk solution designed to make customer support teams more efficient and collaborative. It bundles essential features like multi-channel ticket management, automation, ... Read More
C2 ATOM by Sherweb is a powerful, fully customizable online IT Service Management (ITSM) software. It is designed to help IT departments and managed service providers (MSPs) streamline their service delivery, incident ma... Read More
LiveAgent, developed by QualityUnit, is a full-featured help desk and customer service software designed to help businesses excel in customer support. It consolidates inquiries from various channels including email, live... Read More