JIRA Service Management Overview
What is JIRA Service Management?
Jira Service Management (JSM) is an IT Service Management (ITSM) platform from Atlassian designed to enable high-velocity collaboration across IT, development, operations, and business teams. It moves beyond traditional, complex ITSM models by offering streamlined workflows, automation rules, service level agreement (SLA) tracking, queues, and a self-service portal. Built on Jira's open collaborative platform, it facilitates coordinated incident, problem, and change management, empowering teams to deliver exceptional service experiences efficiently and at scale.
Who it's for:
JSM is built for IT service desks, DevOps teams, operations staff, and business units in organizations of all sizes that need a modern, agile, and collaborative platform to manage service requests, incidents, changes, and knowledge sharing, breaking down silos between technical and business teams.
Our verdict:
Jira Service Management successfully translates Agile and DevOps principles into the service management arena. Its strength lies in fostering collaboration, automation, and visibility, making it an excellent choice for organizations seeking to move away from rigid ITSM toward a more dynamic, integrated service delivery model.
JIRA Service Management Details
JIRA Service Management Platforms supported
Cloud, SaaS, Web-Based
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
JIRA Service Management Support options
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
JIRA Service Management Training options
Documentation
Live Online
Videos
Webinars
In-Person
JIRA Service Management Related Categories
JIRA Service Management Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
JIRA Service Management Pricing
Tiered pricing system
JIRA Service Management Features
Most valued JIRA Service Management features by users
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Approval Workflow
Audit Trail
Change Planning
Change Tracking
Compliance Management
Prioritization
Release Management
Task Management
Training Management
Alerts / Escalation
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