iTOP Overview
What is iTOP?
iTop is a customizable, open-source ITSM and CMDB web solution built by IT service professionals. It is designed to adapt to internal processes and help teams deliver better services by managing the complexity of shared infrastructures. Key capabilities include impact analysis for incidents and changes, fostering collaboration to enable faster, more effective responses to service issues.
Who it's for:
This solution is perfect for IT service managers and teams in organizations that prefer an open-source, highly customizable platform. It is well-suited for businesses with unique processes or limited budgets that still require robust ITSM and CMDB functionality, including those in the public sector or non-profits.
Our verdict:
iTop is a remarkably capable open-source ITSM tool that offers great flexibility and core functionality. Its collaborative design and impact analysis features provide excellent value, especially for organizations willing to invest in customization.
iTOP Details
iTOP Platforms supported
Cloud, SaaS, Web-Based
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile Android
Mobile iPad
Mobile iPhone
iTOP Support options
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
iTOP Training options
Documentation
In-Person
Live Online
Videos
Webinars
iTOP Related Categories
iTOP Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
iTOP Pricing
Tiered pricing system
iTOP Features
Most valued iTOP features by users
Alerts / Escalation
Automated Routing
Call Center Management
Customizable Branding
Document Storage
Email Management
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Multi-Channel Communication
Network Monitoring
Real-Time Chat
Remote Access/Control
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Ticket Management
Workflow Configuration
Change Management
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