IT Glue Overview
What is IT Glue?
IT Glue is a comprehensive IT documentation platform built for Managed Service Providers (MSPs), co-managed IT teams, and internal IT departments. It provides an automated, structured framework to organize all technical documentation, configurations, and passwords securely. Key features include relationship mapping to visualize how IT assets connect, secure password management, and deep integrations with major PSA, RMM, and other IT management platforms. Security is emphasized with SOC 2 compliance, granular access controls, and a robust API, offering peace of mind and operational clarity.
Who it's for:
IT Glue is designed for MSPs, IT consultants, and corporate IT teams that need a single source of truth for their documentation. It is ideal for organizations struggling with scattered information, seeking to improve security, and wanting to streamline IT service delivery through organized, accessible, and relationship-aware documentation.
Our verdict:
IT Glue is the industry-standard documentation platform for MSPs, and for good reason. Its powerful combination of organization, security, and integration capabilities makes it an indispensable tool for any IT service provider or department serious about operational efficiency, knowledge retention, and client trust.
IT Glue Details
IT Glue Platforms supported
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Desktop Chromebook
Desktop Linux
Desktop Mac
Desktop Windows
Mobile iPad
On-Premise Linux
On-Premise Windows
IT Glue Support options
Chat
Knowledgebase
Phone Support
IT Glue Training options
Documentation
Live Online
Videos
Webinars
In-Person
IT Glue Related Categories
IT Glue Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
IT Glue Pricing
Tiered pricing system
IT Glue Features
Most valued IT Glue features by users
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk Management
Issue Management
Live Chat
Patch Management
Project Management
Remote Access/Control
Scheduling
Alerts / Escalation
Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Periodic Review
Version Control
Audit Management
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