Front Overview
What is Front?
Front is a collaborative customer communication platform that reimagines the shared inbox. It goes beyond basic email to automatically route messages (from email, social media, SMS, etc.) to the right team member, provides collaborative tools for internal discussion on customer issues, and delivers actionable analytics on team performance and customer sentiment. It aims to turn communication into a strategic, data-driven function.
Who it's for:
Front is built for modern customer-facing teams in support, sales, and account management who value collaboration, transparency, and data insights in their communication workflows and want to move beyond traditional, siloed email clients.
Our verdict:
Our verdict: Front is a sophisticated and highly collaborative platform that successfully modernizes team-based customer communication, making it an excellent choice for companies focused on teamwork and insight-driven support.
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