FixMe.IT Overview
What is FixMe.IT?
FixMe.IT is a cost-effective and feature-rich remote support solution built for IT professionals and support teams. It facilitates both instant, on-demand support sessions and unattended access to up to 150 machines, starting at a straightforward monthly fee. The software supports handling multiple simultaneous sessions and includes a comprehensive set of tools essential for effective remote support: multi-monitor navigation, two-way desktop sharing and control, secure file transfer, annotation tools, and session recording for quality assurance and training. Additional features like branding and reporting round out its professional offering.
Who it's for:
This software is perfect for freelance IT technicians, small to medium-sized IT support teams, and managed service providers (MSPs) who need a reliable, all-in-one remote access tool without a complex pricing structure. Its affordability and unattended access features make it especially suitable for providers who manage a portfolio of client machines.
Our verdict:
FixMe.IT delivers exceptional value by packing a wide array of professional remote support features into an affordable and simple package. Its balance of capability, ease of use, and transparent pricing makes it a standout choice for budget-conscious support professionals who do not want to compromise on functionality.
FixMe.IT Details
FixMe.IT Platforms supported
Cloud, SaaS, Web-Based
Desktop Windows
On-Premise Linux
On-Premise Windows
Desktop Chromebook
Desktop Linux
Desktop Mac
Mobile Android
Mobile iPad
Mobile iPhone
FixMe.IT Support options
24/7 Live Rep
Chat
Email Help Desk
FAQ Forum
Knowledgebase
Phone Support
FixMe.IT Training options
Documentation
Live Online
Videos
In-Person
Webinars
FixMe.IT Related Categories
FixMe.IT Typical customers
Freelancers
Small Businesses
Small to Mid size businesses
Mid size businesses
Mid to Large size enterprises
Large enterprises
Very Large enterprises
FixMe.IT Pricing
Tiered pricing system
FixMe.IT Features
Most valued FixMe.IT features by users
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
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