What is FirstResponse911?

FirstResponse911 is a specialized data-sharing and notification platform that automates the flow of 911 call information from a primary Public Safety Answering Point (PSAP) to secondary responders. It continuously monitors the Computer-Aided Dispatch (CAD) system, including narrative updates, and automatically pushes critical call data—such as address changes, priority updates, or scene safety warnings—to fire-rescue teams or private ambulance providers. The system requires acknowledgment of receipt, ensuring critical information is seen. It facilitates mutual aid coordination and efficient dispatching of both public and private emergency resources.

Who it's for:

This solution is designed for secondary PSAPs, fire-rescue departments, private ambulance companies, and other agencies that need reliable, real-time access to evolving 911 call data. It is crucial for interoperability efforts and for any organization dispatched based on primary PSAP information, aiming to reduce response times and improve scene awareness.

Our verdict:

Our final assessment is that FirstResponse911 fills a critical niche in the emergency response ecosystem by enhancing interoperability and situational awareness. Its automated, acknowledgment-based data sharing is a significant upgrade over manual radio relays or basic paging systems, making it a valuable tool for improving coordination and safety in multi-agency response scenarios.